时间：03月14日 14:00—17:00

地点：活动中心302室

一、公司简介：

Teleperformance作为全球第一CRM服务供应商，成立于1978年。总部设在法国巴黎，并在欧洲上市（欧洲证券交易所股票代码：5180）。目前全球的坐席数量位居全球第一（员工数超过160000）；其业务遍及全球55个国家；全球客户超过1000家，拥有293个客户联络中心并可提供66种语言及方言服务；每年客户联络超过14亿次。领先的CRM呼叫中心经验；全球性的业务分布；灵活的解决方案和合作模式；合理的成本控制；统一的运营标准文化；良好的财务状况及资深的行业专家和管理团队是Teleperformance成功的基础。

二、招聘需求：

英文在线翻译官（英文项目）

Responsibilities:

1. Ensure incoming calls are answered promptly, appropriately and courteously;

2. To alternative interpreting all matters related to customers’ request;

3. To play the role as coordinator in the course of service delivery to customer;

4. Provide quality interpretation service to customers;

Qualification:

1. College degree or above;

2. Excellent spoken English;

3. Strong communication skill;

4. One year customer service experience is preferred；

5. Available to work weekdays and weekends and can work in shifts;

6. Good office skills;

Salary: 5k-7k

Office hours: work shifts

 

呼叫中心客服主管(英文项目)

【岗位职责】

1、组织并带领20人的Team，达成客户的关键绩效指标；

2、对Team成员有效的进行软技巧及业务技能的辅导；

3、处理客户升级案例；

4、与员工进行良好的沟通，能够提供冲突的解决方案；

5、综合考虑项目和员工的需求做出合理决定；

6、能够依照排班适时安排员工的小休和午餐时间。

【任职要求】

1、两年以上的呼叫中心经验，熟悉呼叫中心运作流程；

2、至少有1年以上组长或团队管理经验，团队人数不低于10人；

3、具有强烈的责任感和敬业精神，抗压力强，性格乐观，求上进，务实；

4、可适应轮班制，并接受工作时间，必要时可加班；

5、了解呼叫中心指标定义（平均通话时长、后处理时长、工作效率等）；

6、英语听说读写流利熟练；

7、能够描述不同的激励方式。

Salary: 6k-8k

Office Hours: work shifts

 

培训师-英文项目Trainer

Responsibilities

-Designing and developing training and development programs based on both the organization’s and the individual’ needs (modules, assessment tools, certification forms and facilitator guide)

-Devising individual learning plans

-Ensuring that statutory training requirements are met;

-Amending and revising programs as necessary, in order to adapt to the changes that occur in the work environment;

-Deliver new hire training on client product knowledge with emphasis on customer service;

-Supervises trainees/agents while in their training period

-Ensure that all trainees are actively engaged in the training process through the planning and implementation of activities and incentives

 

Qualifications

-College’s degree above

-Must have a minimum of 2 years’ experience with proven success in a training delivery role in a call center environment;

-Customer service oriented with good interpersonal skills

-Must have good working attitude and a good team player

-Flexible and diplomatic in handling customer complaints issues

-Good command of English

-Trainer should have strong communication and customer service skills as well as advanced organization, time management, and analysis skills.

Salary: 6k-8k

Office Hours: work shifts

三、联系方式：

地  址：高新区唐延南路10号中兴产业园G-H座三层

联系人：雒先生

电  话：15229396749,63359606