[上海]都福（上海）实业有限公司

Job Title职位名称: IT Intern

Function 部门: Information Technology (IT)

Reports to 汇报对象:  Manager, IT Department

Subordinates 下属: N/A

Update date 更新日期:  Jun 2017

General Summary/Scope 基本描述

This is a technical analyst position focusing on delivering technical support to our clients across RHQ and OpCos in China. The candidate will need to understand how system interacts with the enterprise infrastructure and work with Corporate IT teams and respective OpCo IT teams.

Major Responsibilities/Duties 工作职责

% of Time

ESSENTIAL DUTIES and RESPONSIBILITIES include the following (other duties may be assigned):

1） Provide customer focused IT support to multiple end users. Coordinate, manage, deliver and support the technology needs, expectations and services of various business teams according to SLA.

2） Provide technical-first level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems

3） Collect information to analyse and evaluate existing or proposed systems.

4） Research, plan, install, configure, troubleshoot, maintain and upgrade hardware and software associated with standard infrastructure.

5） Write, maintain and update system documentation, instructions.

6） Work with Corporate IT team on the testing and implementation of regional and international initiatives.

7） Measure and report the performance of IT Helpdesk according to established KPI.

8） Work on daily ad hoc requests and other tasks & projects as assigned by supervisor

1)提供客户集中它支持多个终端用户。根据SLA，协调、管理、交付和支持各种业务团队的技术需求、期望和服务。

2)提供technical-first级别支持多用户的操作系统、硬件和软件工具,包括安装、配置、维护和支持这些系统

3)收集信息,分析和评估现有方法或建议的系统。

4)研究、计划、安装、配置、故障诊断、维护和升级与标准相关的硬件和软件基础设施。

5)编写、维护和更新系统文档,说明。

6)与企业IT团队合作国际和地区的测试和实施计划。

7)测量和报告的性能根据建立KPI IT支持。

8)每天工作特别请求和主管交办的其他任务和项目

Key Requirements 主要要求

Education教育背景:

Bachelor Degree in Computer Science or equivalent qualification.

计算机专业本科或同等学历，专业不限制。

Language skills语言: 

CET-4 or above

Computer skills 电脑: 

Familiar with all aspects of helpdesk operations based on ITIL methodology. Experience in comfortable troubleshooting, configuring and manufacturing service desk products. Solid technological understanding of the standard technologies. The list includes but is not limited to Database, Linux, Microsoft Operating Systems for Server  & PC, SQL Server, MS Office and related products

熟悉ITIL方法的所有方面的帮助桌操作。熟悉舒适的故障排除，配置和制造服务台产品。对标准技术的技术理解。列表包括但不限于数据库、Linux、微软操作系统的服务器和个人电脑、SQL Server、MS Office和相关产品

Core Competencies核心能力：

Good verbal and written communication skills in English

Strong interpersonal skills and service oriented

Excellent planning, organizing, analytical and collaborative skills

Committed to service excellence and continuous improvement

Excellent analysis and problem-solving skills

Ability to handle multiple tasks independently

·良好的英文口语和书面沟通技能

·的人际关系技巧和面向服务的

·良好的计划、组织、分析能力和协作能力

·致力于服务卓越和持续改进

·优秀的分析和解决问题的能力

·独立处理多个任务的能力