[上海]TUV SUD Greater China /TUV 南德意志大中华集团

职能类别:客服专员/助理

Position Summary

This position is responsible for SAP activities; project documents record of customer service team and support other customer service activities, within Hardgoods Department.

Job Responsibilities 

1.Entry customer order in system and ensure the data correct; 

2.Maintain the customer and project database to ensure the record clear and correct; 

3.Follow up project and communicate with customers directly about project schedule to enhance customer service satisfaction; 

4.Provide timely feedback to supervisor or other related people about customer’s request or enquired; 

5.Highlight major Customer Service issues in a timely manner to Senior Customer Service and resolve the issues promptly;

6.Perform other duties assigned by Supervisor.

Job Requirements 

1.Bachelor degree or above;

2.Diligence, self-motivation and strong teamwork spirit;

3.Good communication skill;

4.Willing to learn;

5.Good computer skill, such as MS office;

6.Good command of written and reading English.

公司名称:TUV SUD Greater China /TUV 南德意志大中华集团 公司类型:外资（欧美） 公司介绍:TüV南德意志集团成立于1866年，总部位于德国慕尼黑，凭借世界级的服务及领先的德国技术享誉全球。TüV南德意志大中华集团总部设在上海，主要分公司分布在北京、广州、深圳、厦门、香港、台北等，设有约40个分支机构及实验室网络，贯穿整个大中华区，为客户提供资讯，检验，测试，专家意见，认证和培训服务。 TüV南德意志集团服务的行业涵盖了电子电气、航空、汽车、医疗器械、食品、能源、化工、通讯、轨道交通、纺织、大型工业设备、游乐设施等等，是客户值得信赖的过程伙伴。曾参与完成德国欧洲主题公园、上海世博德国馆、中国香港海洋公园、上海崇明隧道等重大项目的检验认证。