- 工作地点：上海
- 职位：Helpdesk管理员
- 信息来源：中国科学技术大学
说明：
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JOB DESCRIPTION
职位描述
Position: Helpdesk Administrator
职位: Helpdesk 管理员
Report to: IT Team Leader
汇报对象: IT Team Leader
Location: Putuo, Shanghai
工作地点：上海市普陀区
JOB RESPONSIBILITIES
职责描述
Provide level 1&2 Help Desk IT support via phone, email, and ticketing systems
通过电话，邮件和系统提供IT相关的技术支持
Support the development of IT management system and IT emergency action plan.
协助建立完善公司信息化管理制度，信息化应急预案处理办法
Installation and maintenance of PC system. And management of the daily operation of office equipment.
负责公司电脑系统的安装维护及日常办公设备的运行管理
Management and maintenance of company website, Citrix, domain name, background data and e-mail system.
负责公司网站, Citrix, 域名, 后台数据及邮箱的管理和维护
Installation and management of Door Access Control program.
负责门禁、软件的安装和权限设置
Documentation of user manual and IT SOP. Provide guidance and training to users and ensure comprehensive IT support.
撰写用户和IT使用手册，引导及促动用户使其得到全面的技术支持。
JOB REQUIREMENTS
职位要求
College or above (computer science or relevant specialties; 1-3 years’ experience preferred, although fresh graduate is acceptable)
大专及以上学历，计算机应用等专业毕业，1-3年工作经验，应届生亦可ITIL certification preferred
熟悉ITIL运维流程
Experienced in installation and commissioning of switches, routers and other network-related devices.
熟悉交换机、路由器等网络相关设备的安装、 调试
Quick at learning; good communication skills; and be able to adapt to the new environment.
有较强的学习能力、沟通能力、新环境的适应能力Able to listen actively and communicate clearly. Capable of dealing with conflicts and initiating solutions.
能够积极倾听、清楚沟通、处理矛盾并提出解决措施Good oral and written English.
良好的英语听说能力
Compensation and Benefits
薪酬福利
Base salary based on his/her role, individual performance and competencies, as well as market competitiveness
依据个人绩效和能力提供具有市场竞争力的薪资Mandatory social insurance and housing fund in accordance with PRC Laws.
根据国家规定缴纳五险一金Optional supplementary medical insurance
员工可自愿选择参加高端医疗保险Annual medical check-up
每年一次的健康体检10-15 days of annual leave days per calendar year
每年10至15天年假
WORK LOCATION
工作地点
A101, 100#, Lane 2891, South Qilianshan Rd Shanghai 200331
上海市祁连山南路2891弄100号A101, 200331
If you are interested in this position, please update your resume and forward to China-HR@
发布时间
2017-09-18
联系电话：
021-60561122
应聘邮箱：
whuang@
工作地点：
上海市普陀区
