[上海]必维申美商品检测（上海）有限公司

职能类别:客服专员/助理 职能类别:化工技术应用/化工工程师

Position Summary

 

Report to the CS leader/Senior CS, Program and client focus, Follow up testing orders properly and satisfy clients.

 

Duties & Responsibilities

?  Client focused, good relationship with clients and be reliable to clients.

?  Quick query answer to clients, Including retailers, vendors and factories. Both for non-technical and common technical questions.

?  Sample in problem follow up, cooperate with sample in team to identify sample per request form if with problem, and reach submitter to clarify.

?  Quotation follow up, understand the need of client, and ensure quotation be sent out in time and follow up query answer

?  Testing follow up, work with operation team to confirm basic sample information/document or additional sample sending with submitter. If PAID clarification is concerned, should check with global Program Manager.

?  Testing request form check, to make sure follow PAID or general requirement. If not, follow up with submitter to update.

?  Daily discipline insurance with timely response both internally and externally or escalation to N+1. (日清日毕).

?  Cooperate with operation team to give exact due date of testing to clients, to ensure catch up client’s schedule.

?  Cooperate with operation team to give client professional advice on testing explanation or improvement

?  Cooperate with Invoice team to make sure exact invoice sending/delivery or posting to website.

?  Update custom information document or record

?  Familiar with PAID of each program and take charge of distributing the update of program to related operation team if any.

?  Summary prepare per client requirement.

?  Cooperate with operation team to arrange sample return per request or PAID.

?  Other job assigned by N+1.

?  Awareness of HSE policy.

?  Comply at all times with all applicable legal requirements, BV Group HSE Policies and procedures, client’s HSE procedures and practices.

?  Maintain personal work areas tidy and hazard free and report any deviation/fault/hazard immediately to the location manager/line manager/supervisor.

?  Report immediately any newly identified hazard and participate in devising suitable operational control to eliminate/minimize the pertinent risk.

?  Report immediately any HSE incident and cooperate in investigation.

 

QHSE

 

?  Follow the internal quality system and HSE requirement of CPS North China.

?  Adhere to BV CPS quality requirements.

Skills & Requirements

 

?  Good Communication skill, negotiation skill appreciated.

?  Strong accountability.

?  Result driven.

?  Must have positive thinking and action.

?  Smart and reliable, and do well in setting up good relationship with clients.

?  Patient and willing work under big pressure.

?  Self-motivated, diligence, loyalty to work and team work spirit.

?  Good English both oral and writing with professional manner.

?  Open mind, easy and initiative to learn.

?  Profession level at MSOffice - Word, excel and lotus Notes /BVLAB using.

公司名称:必维申美商品检测（上海）有限公司 公司类型:外资（欧美） 公司介绍:必维国际检验集团成立于1828年，是测试、检验和认证服务的全球领导者。必维通过提供全球领先的服务来帮助客户应对在质量、健康、安全、环保和社会责任方面不断增加的挑战。 2014 年营业额: 41.7亿欧元 66,500 名员工, 14000 个办公室和实验室, 遍布140 个国家, 400000 客户八大业务均居全球领先地位,获得900 多个专业资质和国家认可资质, 必维国际检验集团是泛欧证券交易所（巴黎）的一家上市公司（股票代码：BVI） Created in 1828, Bureau Veritas is a global leader in Testing, Inspection and Certification (TIC), delivering high quality services to help clients meet the growing challenges of quality, safety, environmental protection and social responsibility.