[上海]必维申美商品检测（上海）有限公司

职能类别:客服专员/助理

?  Assistant to query answer to clients, including retailers, vendors and factories. Both non-technical and basic technical questions.

?  Instruct clients how to apply for testing, fill in the form, prepare the related document and sufficient sample, make special note etc.

?  Assistant to evaluate the capability of the lab according to TRF as well as evaluate TAT required.

?  Respect and apply the test assignment correctly according to requirements of the client. Evaluate if the received sample complies with the test requirement/scope.

?  Sample in problem follow up, and reach submitter to clarify if any problem.

?  Follow up Quotation, understand the need of clients, and ensure quotation to be sent out in time and follow up query answer.

?  Cooperate with labs/report team to ensure report TAT, to ensure catch up client’s schedule.

?  Assistant to review the draft report to ensure the accuracy, send official reports to clients or posting to website.

?  Cooperate with labs or technical teams to give client professional advice on testing explanation or improvement.

?  Support invoice team to make sure exact invoice sending/delivery or posting to website.

?  Familiar with PAID, protocol of related programs and take charge of implementation correctness.

?  Cooperate with labs to arrange sample return per request or PAID.

?  Good use BVLAB to run summary for self-check and job status control.

?  Assistant on summary preparation per client requirement.

?  Support BD team on discount discussing or payment push.

?  Be sensitive to potential risk, point it out before occur.

?  Other job assigned by N+1.

?  Provide feedback to N+1 timely in regard to processes and recommendations for improvements.

?  Awareness of HSE policy.

?  Comply at all times with all applicable legal requirements, BV Group HSE Policies and procedures, client’s HSE procedures and practices.

?  Maintain personal work areas tidy and hazard free and report any deviation/fault/hazard immediately to the location manager/line manager/supervisor.

?  Report immediately any newly identified hazard and participate in devising suitable operational control to eliminate/minimize the pertinent risk.

?  Report immediately any HSE incident and cooperate in investigation.

公司名称:必维申美商品检测（上海）有限公司 公司类型:外资（欧美） 公司介绍:必维国际检验集团成立于1828年，是测试、检验和认证服务的全球领导者。必维通过提供全球领先的服务来帮助客户应对在质量、健康、安全、环保和社会责任方面不断增加的挑战。 2014 年营业额: 41.7亿欧元 66,500 名员工, 14000 个办公室和实验室, 遍布140 个国家, 400000 客户八大业务均居全球领先地位,获得900 多个专业资质和国家认可资质, 必维国际检验集团是泛欧证券交易所（巴黎）的一家上市公司（股票代码：BVI） Created in 1828, Bureau Veritas is a global leader in Testing, Inspection and Certification (TIC), delivering high quality services to help clients meet the growing challenges of quality, safety, environmental protection and social responsibility.