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Job Description:
1. Execute/Implement patient education activities including patient supporting program (PSP)
- Understand the patient education activities objectives, process and key messages
- Train and drive nurses and physicians to engage Lantus patients education activities(PEP,PSP,Recycle program, patient education class, et al)
- Track and report PEP/PSP, Recycle Programon a monthly basis (outcome and KPI).
- Monitor local patient education activities process to ensure performance achieved and compliance alignment.
- Manage local patient education materials, starter kits and sample Solostar pens
- Collaborate with sales reps to maximize patient education outcome
2. Visit nurse and deliver education training on Diabetes management and product proper use
- Regularly visit nurse to deliver scientific knowledge of Insulin (Lantus), OAD(Amaryl)and BG testing, et al.
- Provide the training to nurse on diabetes education & management knowledge and skill (such as use of Lantus start-kit, BG monitoring, Lantus Injection technique, Self-titration, Hypoglycemic/Hyperglycemic treatment and prevention, Healthy eating plan and Exercise plan, etc ) via face to face meeting, department talk or group meeting, and city meeting; And continuously improve meeting quality and effectiveness
- Train and drive nurses to understand and properly implement patient management programs such as PEP.
- Strengthen customer relationship and build trust/partnership with Endo-department nurse.
- Establish Sanofi Diabetes Education as a respected and valued source of medical information for our customers.
3. To provide professional after-sales service
- Feed back patient complaints of Solostar or ClikStar pen to QC within 24 hours.
- Cooperate with QC and SC to investigate customers complaint issue
- Deliver the replaced Solostar or ClikStar pen to patients and conduct individual training
- Leverage hospital organized education meeting to provide training for patients on pens/devices ( SoloStar,ClikStar, BGStar, et al) and dev proper use and related knowledge to reduce mis-use complaint.
4. Implement the corporate compliance and financial policies;
JOB-HOLDER ENTRY REQUIREMENTS:
Requirement:
Education:
- College Degree in or Above, major in medical or related medicine science preferred.
Experience & knowledge:
- At least 1 year experience as a nurse in hospital, or a patient educator or medical information communication representative in the multinational pharmaceutical company
- Experience in diabetes business is preferred
Core competencies:
- Proactive and independent attitude
- Execution skills, action-oriented
- Strong communication and interpersonal skills
- Team work spirit
- Good computer skill in EXCEL, POWERPOINT and WORD;