[武汉]雅培贸易（上海）有限公司

职能类别:大学/大专应届毕业生

Major Responsibilities:
-Delight our customers by providing support including installation, Preventive Maintenance, Technical Service Bulletins and repair by documenting, following-up, and closing calls as per Abbott Diagnostics quality system
-Partner cross-functionally and internally while maintaining positive relationships and ensure issues are resolved efficiently and satisfactorily while exceeding customer needs
-Partner with national IT team to work on presale related communication about LIS, IT frame work/ structure design, IT preparation for installation and other related tasks.
-Workflow IT utility testing / trouble shooting and problem solving.
-Successfully achieve the established business metrics including service sales, cost of service and key performance indicators for assigned customers/accounts
-Champion utilization of remote support tools to proactively improve instrument up time
-Timely consolidate and collect feedback base on customer opinions on IT related products enhancement. 
-Responsible for NPS improvement on IT related products.
-Proactively improve expertise through continuous learning and certifications
Requirement:
-Bachelor’s degree or equivalent relevant experience required.
-Bachelors/Engineering Degree in Informatics /Electrical/Mechanical or Medical Technology is preferred.
-Familiar with core Lab operation process.
-Experiences in LIS (HIS) company / commercial Lab/ hospital informatics department would be preferred
-Practical experience of interfacing with customers preferred.
-Basic English skills are preferred (written and oral). Proficiency in local language required.
-Scope of responsibility includes representing Abbott Diagnostics to assigned customers in a professional, forthright and ethical manner. The position reports to a Service Manager and is accountable for achieving individual and supporting team goals.

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