[广州]必维申美商品检测（上海）有限公司

职能类别:客服专员/助理

Main Responsibilities: 主要工作职责：

• Collaborating with BD/program manager in establishing client's procedures; Coordinate activities between clients, selling office and operating offices.
• Accurately interpret client's procedures into related operational documents so line staffs can understand and execute with minimum discrepancy.
• Regular review and maintain the updated working documents related to clients
• Prepare client activity report summary timely per client's request
• As a lead role in monitoring all OO/ lines are delivering a consistent service level to the customer, and able to voice out when seeing service deviations

Secondary Responsibilities: 次要职责：

• Initiate customer complaint procedure when needed
• Attend client meeting if needed
• Suggest improvements on client's or internal procedure for continuous improvement
• Can sense potential problems that may lead to customer's dissatisfaction or BV internal processes difficulties

Key Requirements 关键要求：

• University graduated with 2 years or above working experience preferably in CSR(Corporate-Social-Responsibility), customer service sector.
• Demonstrated ability to work with customers, determines their requirements, define and assist in solving problems, and generally ensure their total satisfaction with BV CPS.
• Possess strong interpersonal communication skill and being self-motivated
• Knowledgeable in BV CPS operations (CSR), procedures and capabilities.
• Ability to work under pressure and being team-spirit
• Must be fluent in English both writing and speaking

公司名称:必维申美商品检测（上海）有限公司 公司类型:外资（欧美） 公司介绍:必维国际检验集团成立于1828年，是测试、检验和认证服务的全球领导者。必维通过提供全球领先的服务来帮助客户应对在质量、健康、安全、环保和社会责任方面不断增加的挑战。 2014 年营业额: 41.7亿欧元 66,500 名员工, 14000 个办公室和实验室, 遍布140 个国家, 400000 客户八大业务均居全球领先地位,获得900 多个专业资质和国家认可资质, 必维国际检验集团是泛欧证券交易所（巴黎）的一家上市公司（股票代码：BVI） Created in 1828, Bureau Veritas is a global leader in Testing, Inspection and Certification (TIC), delivering high quality services to help clients meet the growing challenges of quality, safety, environmental protection and social responsibility.