[广州]汇丰环球客户服务（广东）有限公司

职能类别:其他

- Need to develop thorough knowledge and understanding of line of business (LOB) procedures and other policies. Ability to recall and navigate through different client types having different identification and verification (IDV)/know your customer (KYC) requirements.

- Ability to continuously track and adopt changes to policies & procedures which are expected to remain dynamic in the near future. To fully understand the existing regulatory environment and processes of the business and impact on day-to-day activities.

- Need to build strong product knowledge across various projects and Lines of Business to ensure successful migration / performance of the processes.

- The most significant challenge in the role is ensuring the highest standards of customer service in terms of timeliness and customer experience, as these are key services that also differentiate the bank’s offerings to customers and will accordingly impact customer loyalty and future business customer intends to do with HSBC.

- To complete the Customer Due Diligence (CDD) Reviews in a timely manner and ensure periodic review timelines are adhered as per the final risk rating for the client

- To be aware of changes in the Anti-Money Laundering (AML) and compliance world which will impact performance

任职资格

- Bachelor’s Degree in Finance, business or related discipline;

- 2 – 3 years working experience with demonstrated interest in finance industry, application support and problem resolution is preferable;

- Ability to manage deliverable of themselves and excellent problem solving skills and ability to find logical solutions to problems;

- Possess good analytical mindset; strong self-motivation and able to work under pressure; excellent interpersonal and team work skills;

- Willingness to learn new system, business processes and product knowledge; multi-tasking with ability to independently prioritize workload without impacting the deliverables.

- Evidence of excellent verbal, written communication and presentation skills; fluent in English is a must;

- Willing to accept rotating shift (7am-4pm/4pm-1am), and work location in Foshan and Guangzhou.

公司名称:汇丰环球客户服务（广东）有限公司 公司类型:外资（欧美） 公司介绍:About HSBC HSBC In China As one of the largest global banking and financial services organisations, HSBC Group provides a comprehensive range of financial services to around 100 million customers in the world. To cope with the Group’s strategy to drive shareholder value, the Group Service Centres in Guangdong, China are providing a full range of best-in-class professional services to four customer groups of Personal Financial Services, Commercial Banking, Global Banking and Markets, and Global Private Banking. The clientele covers HSBC entities in China Hong Kong, China Macau, Bermuda, the United States, the United Kingdom, Canada, Area Office China, Singapore, Japan and Asia Pacific region. YOUR Career Development With HSBC HSBC is an equal opportunity employer. we value the diversity of individuals, ideas, perspectives, insights and values, and what they bring to the workplace. joining hsbc, you will have not only a stable job, but also a top international financial career development platform. YOUR Best Place To Work Various courses and training programs in leadership and management, language and communication, professional financial skills Competitive compensation and benefit schemes International financial career development platform Diversity and inclusiveness corporate culture Integrity and professionalism 汇丰在中国 汇丰集团是全球规模最大的银行及金融服务机构之一， 为全球范围内约一亿客户提供广泛的银行及金融服务。汇丰集团因应发展策略，选址中国广东，为全球汇丰客户提供全面专业的金融服务，包括个人金融服务、工商金融服务、环球银行及资本市场服务和私人银行服务。服务地区包括中国香港、中国澳门、英国、美国、加拿大、中国大陆、新加坡、日本以及亚太地区。 你在汇丰的职业发展 汇丰致力于提供平等就业机会，珍惜每个雇员的多样性、想法、观点、洞察力以及他们对工作场所创造的价值。成为汇丰的一员，你拥有的不仅是一份稳定的工作，更是一个顶尖金融领域国际化职业发展平台。 领导和管理培训，语言和专业金融技能课程 具市场竞争力的外资薪酬福利 顶尖金融领域的国际化职业平台多元化及具包容性的企业文化 正直诚信的专业态度