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- 职位：
- 信息来源：浙江旅游职业学院
说明：
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| 企业信息 | |||
| 企业名称： | 杭州金沙港旅游文化村有限公司西子湖四季酒店分公司 | 企业邮箱： | hr.hangzhou@ |
| 联系人： | 潘斌 | 联系电话： | 18069798068 81135130 |
| 所属行业： | 批发和零售业；住宿和餐饮业 | 注册资金： | 2000万元以上 |
| 单位性质： | 三资企业 | 通信地址： | 杭州灵隐路5号 |
| 企业简介： |
四季酒店和度假村集团是世界顶级的豪华酒店管理集团，全球集团总部在加拿大多伦多，第一家四季酒店建立于1961年，自1998年起名列财富杂志“北美100家最佳雇主”之一，并被Travel and Leisure杂志及Zagat指南评为世界最佳酒店集团。继上海，香港和澳门后四季与绿城集团联手打造中国第四家四季酒店 — 杭州西子湖四季酒店。我们竭诚期待您的加入！ 如有任何学生有意向应聘我酒店，请至杭州西湖区灵隐路5号西子湖四季酒店人力资源部进行当面面试 |
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| 招聘岗位 | |||
| 招聘岗位【1】 | |||
| 岗位名称 | Chinese Restaurant Server Cum Cashier/ 中餐厅服务员兼收银 | 职位类别 | 直接就业 |
| 招聘人数 | 6 | 性别要求 | 不限 |
| 需求专业 | 酒店管理,酒店管理（迪拜实验班）,酒店管理（中澳合作）,酒店管理（智能化）,物业管理（行政管家方向）,国际邮轮乘务（歌诗达邮轮班）,导游（国际导游方向）,商务英语,酒店管理（国际英才班）,酒店管理（中澳合作） | 工作地区 | 浙江省杭州市西湖区 |
| 薪酬范围 | 3500~4000元 | 外语要求 | 四级 |
| 计算机要求 | 不限 | 职位人气 | 0 |
| 岗位描述 | BASIC PURPOSE: Serve guest needs by providing exceptional knowledge of food & beverage menu items as well as information regarding preparation methods. 基本目的：掌握菜单的相关知识，能够向顾客介绍菜单中的菜肴及制作方法。 ESSENTIAL FUNCTIONS: 必备职能： 1.Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods; communicate guest orders including any special needs or requests to the kitchen using the hotel’s Micros system; coordinate food timings; check completed kitchen orders with the guest’s original order; transport items to the guest table in a timely manner to ensure proper food quality. (40%) 通过有趣生动的描述，向顾客介绍一些有关菜肴起源，口感，准备、制作的方法；通过酒店Micros系统，将顾客的点单信息包括一些特殊要求传递给厨房；协调出菜的时间；核对厨房的出单；及时的将高品质的菜肴端送到顾客的面前。（40%） 2.Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests. (15%) 做到感同身受，给予恰当的建议，对顾客的请求和顾虑做出迅速合理的回复。（15%） 3.Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary meals. (15%) 准确的为顾客结单；使用现金及信用卡收银系统；能够正确的进行废单或免费餐的操作。（15%） 4.Breakdown, clean and set-up of tables, buffets, and food stations. (10%) 在每个餐段间隙，清洁，重新摆台，摆放自助餐和食品餐台。（10%） 5.Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Impact. (10%) 遵守四季员工手册工作行为规范中的第一部分和第二部分。（10%） 6.Work harmoniously and professionally with co-workers and supervisors. (10%) 与员工和主管保持专业，和谐的工作关系。（10%） |
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| 截至日期 | 2018/3/28 0:00:00 | 发布日期 | 2018/3/28 11:37:40 |
| 招聘岗位【2】 | |||
| 岗位名称 | Guest Service Agent/ 宾客服务专员 | 职位类别 | 直接就业 |
| 招聘人数 | 2 | 性别要求 | 不限 |
| 需求专业 | 酒店管理,酒店管理（迪拜实验班）,酒店管理（中澳合作）,酒店管理（智能化）,物业管理（行政管家方向）,国际邮轮乘务（歌诗达邮轮班）,导游,导游（国际导游方向）,旅游管理,旅游英语,商务英语,酒店管理（国际英才班）,酒店管理（中澳合作）,旅游管理（中澳合作） | 工作地区 | 浙江省杭州市西湖区 |
| 薪酬范围 | 3500~4000元 | 外语要求 | 六级 |
| 计算机要求 | 不限 | 职位人气 | 2 |
| 岗位描述 | BASIC PURPOSE: Assists guest with luggage during arrival and departure, makes necessary deliveries to and pick up from guest rooms, transports guest and hotel packages and parcels. ESSENTIAL FUNCTIONS: 1.Greets guests and escorts them to their rooms. Delivers luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive. Maintains proper records of deliveries and pick-ups. (40%) 2.Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assisst customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. (20%) 3.Greets all guest passing through lobby and offers them assistance. (10%). 4.Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. (10%) 5.Works harmoniously and professionally with co-workers and supervisors. (10%) 6.Performs errands for guests and the hotel that may require local travel off of the hotel property. (5%) |
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| 截至日期 | 2018/4/28 0:00:00 | 发布日期 | 2018/3/28 11:37:36 |
| 招聘岗位【3】 | |||
| 岗位名称 | Room Attendant/ 客房服务员 | 职位类别 | 直接就业 |
| 招聘人数 | 2 | 性别要求 | 不限 |
| 需求专业 | 酒店管理,酒店管理（迪拜实验班）,酒店管理（中澳合作）,物业管理（行政管家方向）,国际邮轮乘务（歌诗达邮轮班）,导游,导游（国际导游方向）,旅游管理,旅游英语,商务英语,酒店管理（国际英才班）,酒店管理（中澳合作）,旅游管理（中澳合作） | 工作地区 | 浙江省杭州市西湖区 |
| 薪酬范围 | 3500~4000元 | 外语要求 | 四级 |
| 计算机要求 | 不限 | 职位人气 | 0 |
| 岗位描述 | QUALIFICATION REQUIRMENTS: 1.Pleasant and caring attitude toward the guest. 2.Able to work flexible hours. 3.Must be able to work with limited supervision. SUMMARY OF POSITION: The Room Attendant is responsible for the cleaning and supplying of guest rooms and the comfort of all Hotel guests as set forth by the Hotel’s procedures and standards. JOB FUNCTIONS: 1.Work as part of the team in your department and with all staff throughout the hotel. May receive direction from other departments in order to meet the expectations of our guests. 2.Performs other tasks or projects as assigned from time to time. 3.Ensures pager and key procedures are adhered to. 4.Able to read and understand the work report/room assignment sheet. 5.Ensures the bucket/caddy is adequately and properly stocked and kept clean after each shift. 6.Clean, dust, sanitize and supply all guest rooms including bathroom daily, according to procedures. 7.Makes the bed and vacuum the floors in a guest room. 8.Handles “Do Not Disturb” room and any callbacks. 9.Keeps corridors clean, neat and free of litter in all assigned areas. 10.Maintain the linen closet in a clean, neat and orderly fashion. 11.Restock pantries of all supplies and equipment at the end of a shift. 12.Removes when necessary, room service dishes to the service area. 13.Maintain pars established in all guest rooms for linens, supplies and furniture. 14.Report any damage of repairs needed in assigned areas. 15.Assume possession of hotel pass keys during a shift and keeps them secure. 16.Offers assistance whenever possible to guests. 17.Utilizes all cleaning supplies and equipment as per training guidelines. 18.Handles any hotel emergency or safety situation in a professional manner. 19.Update completed guest room into the computer system via the telephone and enters information accordingly on the worksheet. 20.Follows re-cycling procedures-dispose of all dirty soap. All open shampoos, conditioner and bath gel from check out rooms must be placed into the correct container. Half used rolls of toilet paper and tissue boxes less than half are to be placed in appropriate containers. All glass and paper products are placed onto the glass-recycling container. 21.Remove all Housekeeping extras (Iron and boards, extra beds, baby cots, pillows, blankets, torn or stained linen.) 22.Handles lost & found property procedures correctly. 23.Reports all accidents and understands how to fill out accidents forms. 24.Builds good customer relations (greeting guests, handling guest complaints, and offering any assistance where possible.) 25.Completes the daily work assignment. 26.Checks and replenishes mini-bar in all guest rooms. 27.Performs other tasks or projects as assigned by the department. |
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| 截至日期 | 2018/4/28 0:00:00 | 发布日期 | 2018/3/28 11:37:32 |
| 招聘岗位【4】 | |||
| 岗位名称 | Commis 3/ 三级厨师 （中厨房/西厨房/饼房） | 职位类别 | 直接就业 |
| 招聘人数 | 5 | 性别要求 | 不限 |
| 需求专业 | 烹饪工艺与营养,西餐工艺,餐饮管理与服务,中西面点 | 工作地区 | 浙江省杭州市西湖区 |
| 薪酬范围 | 3000~3500元 | 外语要求 | 四级 |
| 计算机要求 | 不限 | 职位人气 | 14 |
| 岗位描述 | Chinese/ Western Kitchen 中厨房/西厨房 QUALIFICATION REQUIREMENTS: 任职资格： 1.Reading, writing and oral proficiency in the English language. 具备良好的英文阅读，写作，口语能力。 2.Additional second language preferred. 最好掌握第二语种。 3.Able to work under limited supervision in a fast paced work environment. 能够在高压环境的管理下工作。 4.Good basic knowledge of food safety, hygiene and sanitation 良好的食品卫生安全基础知识。 5.Good basic knowledge of Local, Asian, Western and International Cuisine 良好的本地、中式、西式和国际菜式基础知识。 JOB FUNCTIONS: 1.To follow proper payroll & uniform procedures. 遵守薪资&制服准则。 2.To be able to perform requested FS standards at the action stations when facing guest and providing with FS hospitality, Service Culture and Smile 在前场工作台面对客人时，遵守四季标准：服务理念和面带微笑。 3.To set up and complete the mise en place for breakfast/lunch/dinner according to schedule & roster 根据计划&排班为早餐/午餐/晚餐做准备工作。 4.To prepare and plate menu items accordingly to established FS guidelines and food standards. 根据四季准则和标准准备出品的相关东西。 5.To operate all equipment safely and properly in the kitchen and also ensuring they are kept clean after use 安全地、合理地使用厨房设备并在使用后清洁。 6.To read all orders. 查看所有点单。 7.To prepare and present on a timely basis all foods for breakfast/lunch/dinner service to established standard. 及时为早餐/中餐/晚餐准备和摆放所有食物，以达到标准。 8.To respect and accommodate server’s requests regarding guest’s personally, preference and request. 针对客人个人喜好事宜时，请尊重并满足服务员的要求。 9.To handle food and rotate it accordingly to established procedures. 根据准则处理和贮藏食物。 10.To make requisition, obtaining proper signature, submit, pick up of all items needed for the day and the next day with assistance of the Chef de Partie or Sous Chef on duty 协助当班主管或副厨师长申请、签字、上交和领取当日和次日所需原料。 11.To work closely with standard recipes and plate presentations in order to maintain standard of quality in production and presentation. 遵从食谱和摆盘，以确保出品质量。 12.To clean all work areas & throughout at the end of the shift including own fridge, freezer, gasket, knifes and cutting board. 下班时清洁工作区域，包括冰箱、冷库、刀具和砧板。 13.To ensure a neat, clean, sanitized and organized work area 保证工作区域整洁卫生。 14.To maintain a positive attitude toward changes and high level of professionalism 灵活应变、态度积极，保持专业水准。 15.To handle and report any accident immediately, no matter how minor. 处理和汇报突发事件，无论事情大小。 16.To maintain a good working relationship with other employees, providing instruction and encouragement as needed. 和同事相处融洽，必要时提供建议支持。 17.To maintain a full line of communication with supervisors. 和主管保持良好沟通。 18.To respond properly in any hotel emergency or safety situation. 合理回应酒店的紧急事件。 19.To perform other tasks or projects assigned by hotel management and staff. 执行酒店分配的其他任务。 QUALIFICATION REQUIREMENTS: 任职资格： 1.Reading, writing and oral proficiency in the English language. 具备良好的英文阅读，写作，口语能力。 2.Additional second language preferred. 最好掌握第二语种。 3.Able to work under limited supervision in a fast paced work environment. 能够在高压环境的管理下工作。 4.Good basic knowledge of food safety, hygiene and sanitation 良好的食品卫生安全基础知识。 5.Good basic knowledge of Local , Asian, Western and International Desserts 良好的本地、中式、西式和国际甜品基础知识。 Pastry/饼房 JOB FUNCTIONS: 工作职责： 1.To follow proper payroll & uniform procedures. 遵守薪资&制服准则。 2.To be able to perform requested FS standards at the action stations when facing guest and providing with FS hospitality, Service Culture and Smile 在前场工作台面对客人时，遵守四季标准：服务理念和面带微笑。 3.To set up and complete the mise en place for breakfast/lunch/dinner according to schedule & roster 根据计划&排班为早餐/午餐/晚餐做准备工作。 4.To prepare and plate menu items accordingly to established FS guidelines and food standards. 根据四季准则和标准准备出品的相关东西。 5.To operate all equipment safely and properly in the kitchen and also ensuring they are kept clean after use 安全地、合理地使用厨房设备并在使用后清洁。 6.To read all orders including BEO, IRD amenities, and others. 查看所有点单，包括BEO、IRD甜品和其他。 7.To prepare and present on a timely basis all foods for breakfast/lunch/dinner service to established standard. 及时为早餐/中餐/晚餐准备和摆放所有食物，以达到标准。 8.To respect and accommodate server’s requests regarding guest’s personally, preference and request. 针对客人个人喜好事宜时，请尊重并满足服务员的要求。 9.To handle food and rotate it accordingly to established procedures. 根据准则处理和贮藏食物。 10.To make requisition, obtaining proper signature, submit, pick up of all items needed for the day and the next day with assistance of the Chef de Partie or Sous Chef on duty 协助当班主管或副厨师长申请、签字、上交和领取当日和次日所需原料。 11.To work closely with standard recipes and plate presentations in order to maintain standard of quality. 遵从食谱和摆盘，以确保出品质量。 12.To clean all work areas at the end of the shift including own fridge, freezer, gasket, knifes and cutting board. 下班时清洁工作区域，包括冰箱、冷库、刀具和砧板。 13.To ensure a neat, clean, sanitized and organized work area 保证工作区域整洁卫生。 14.To maintain a positive attitude toward changes and high level of professionalism at work. 灵活应变、态度积极，保持专业水准。 15.To handle and report any accident immediately, no matter how minor. 处理和汇报突发事件，无论事情大小。 16.To maintain a good working relationship with other employees, providing instruction and encouragement as needed. 和同事相处融洽，必要时提供建议支持。 17.To maintain a full line of communication with supervisors. 和主管保持良好沟通。 18.To respond properly in any hotel emergency or safety situation. 合理回应酒店的紧急事件。 19.To perform other tasks or projects assigned by hotel management and staff. 执行酒店分配的其他任务。 20.To be able to interact and swift from Pastry to Bakery if the operational needs require. 工作需要时，在饼房和面包房都可灵活胜任。 |
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| 截至日期 | 2018/4/28 0:00:00 | 发布日期 | 2018/3/28 11:37:27 |
