- 工作地点：北京
- 职位：Customer Service Agent|客服专员
- 信息来源：北京外国语大学
说明：
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俄罗斯空桥货运航空公司
有效期：2018-07-18
发布时间：2018-04-18
单位基本信息
单位名称： 俄罗斯空桥货运航空公司
单位所在地： 北京市朝阳区
单位地址： 北京市朝阳区霄云路36号国航大厦2006室
联系电话： 02152080412
联系人： 朱小姐
电子邮箱： holly.zhu@
单位简介
AirBridgeCargo Airlines - Parent company - Volga-Dnepr Group: the biggest airlines in Russia and 9th largest cargo Airlines in the world with more than 20 years’ history & over 3000 staff all over the world. -Winner of the top award “Wings of Russia” during recent 5 years, surpassing Volga-Dnepr to be the biggest airline in Russia. -18 brand new Boeing 747-8F & 747-400 aircraft mainly occupied in schedule flights operating over 40 flights everyday between Asia and Europe, -On/offline stations in Hongkong, Shanghai, Beijing, Zhengzhou, ChengDu, Taipei, Japan, Vietnam, Singapore, Moscow, Ulyanovsk, Frankfurt, Amsterdam and USA etc. For more information about AirBridgeCargo, please visit: ww***com[点击查看] 俄罗斯空桥货运航空公司 空桥货运航空公司是全球货运界排名第九的伏尔加-第聂伯航空集团下属的全资子公司，也是俄罗斯最具实力的货运航空公司，连续5届获得俄罗斯最佳货运航空公司称号，目前拥有波音747全货机18架，主要运营亚洲至欧洲、美洲的国际货运业务，其分支机构和营销网络遍布全球。 近年来“空桥货航”在中国的业务发展迅猛，现从中国经俄罗斯直飞欧洲各目的港的航线已有近十条，每周有超过40班，每班平均载量为110吨的运力往返于中国和欧洲大陆之间，是目前中国市场上最主要的国际货运航空公司之一。在招职位
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职位名称：Customer Service Agent/客服专员
职位要求：
Key tasks & responsibilities:
·Provide support to customers as part of Sales, CS and Marketing effort aimed at delivering company’s product (Schedule Cargo Transportation) in accordance with customers’ requests and expectations, company’s applicable regulations, guidelines and instructions
·Ensure ongoing communication with customers, collect information on market activity, trends, players, products and services, solutions; timely report the collected information to regional management
·Accept bookings collect detail information on shipments and ensure accurate capture of all shipment related data into the booking system, allocate space to cargo in accordance with pre-booked allotments (BSA), customers’ requests, management instructions and priorities
·Monitor the level of cargo allocated to flights, work out optimal scheme of cargo distribution and loading priorities on flights with consideration to weight, dimension, volume, density, destination, and revenue indicators, update Sales on the progress of flight booking
·Provide guidance to operations team with regard to positioning of ULDs with cargo on board in accordance with identified priorities
·Maintain continuous communication with customers, update information on flights schedule, follow up on status of shipments, trucking movement and other shipment related specifics, monitor the level of overall satisfaction with services of ABC, answer inquiries, handle complaints and pre-claims, collect feedback and clarify company’s requirements, rules and standards to customers in timely and professional manner
Selection criteria:
·Bachelor Degree
·CET at or above Level 4, good command in oral English
·Strong communication skills in both English and Mandarin are essential
·Experience in using PC standard Microsoft Office software applications- Word, Excel, familiarization with Lotus Notes is preferred
·Previous experience in working with customers in service industry is welcome but NOT obligatory, entry level candidates with no experience are equally acceptable
·Personal qualities- excellent communication skills, strong sense of responsibility, attention to detail, focus on quality and improvement, positive and active attitude, agreeable personality, patience, adaptability to changing and challenging work environment, integrity and ability to work in team and effectively contribute to final results, combined with well developed critical thinking and judgment capability
