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Role Description :
This job is to perform order management activities for the overall Stock Order Handling process and requires interface with all related internal and external parties to ensure client satisfaction in support of business objectives. This individual executes the respective work process and required system transactions within the overall Integrated Supply Chain process at business level.
Job Description:
Review / Validate and process order request in compliance with work process / system and business guidelines.
Full responsibility for order fulfillment, along with follow up of orders throughout the entire order cycle.
Anticipates clients’ expectations / unplanned event, and identifies best solution or alternative.
Differentiate between stakeholder requirements and Dow offerings, choose the best /cost effective solution.
Increase quality through active participation in problem solving.
Work continuously on improvements, identify root causes of defects and recommend corrective actions.
Develop and maintain a strong working relationship with relevant business and functional groups through excellent communication skills.
Adherence to all Compliances and Controls on work processes (e.g. ISO, SOX, etc.)
Adhere to timelines set for each activity
Act as team backups to other team members
Indicative Activity
Preparing before Order Entry
Order request verification before/during order entry
Information checking before Order entry in SAP
Work out order consolidation if necessary
Order Entry
Follow Inter-area order entry procedure to enter the order
Coordinate with Planner to resolve product issue.
Inform planner and related people of the order entry and
update order info in tracking list
Order Follow Up
Solve fail ATP check issue & follow up shipping schedule
Send booking notification to related parties
Coordinate with related parties to change or cancel order.
Document Follow up
Follow up document with Doc Group, verify document
content and send to related parties
Exception handling
Raise QM when necessary and coordinate to follow up QM
.