[成都]北京神州祥龙投资管理有限公司

职能类别:市场/营销/拓展专员

卖家支持专员是亚马逊和其商业伙伴的主要接口，负责给欧洲，北美，日本亚马逊平台上销售的商家提供专业，高质量，及时有效的业务支持。卖家客服专员将致力于解决长期的系统问题，推动流程改进，开发内部文档，为团队环境贡献力量，同时完成电话和邮件问题的服务级别。

工作职责：
1. 与业务伙伴进行清晰，简洁，礼貌的沟通，包括书面沟通和口头沟通。
2. 在英语环境下，理解并正确使用多种软件工具浏览浏览帐户，排除故障，解决问题。
3. 相关知识，正确使用部门资源，政策和流程。
4. 优秀的电话控制能力，确保有效沟通，专业服务，和有效信息。
5. 积极勤奋的完成工作进度，确保能提供适时地支持。
6. 积极寻求解决方案和定位问题，适时升级问题以寻求解决方案或建议，从而使问题得到解决。

任职要求：
1. 本科同等及以上学历，英语/国际贸易/电子商务或相关实习经验者优先。
3. 熟练使用Microsoft Outlook和MS Office Excel及其它Office应用程序。
4. 优秀的逻辑思考能力和判断并解决问题能力。
5. 认真负责，做事追求效率，讲求团队贡献。
6. 在竞争环境中，能够按时完成内部和外部的多重工作任务。
7. 良好的英语读写能力。

工作时间：9:00am-6:00pm, 每2-3周会轮到1周晚班时间为1:00pm-10:00pm (额外交通补助) ，做五休二，周末或节假日可能会值班（安排调休）
工作地点：成都市天府新区益州大道1999号银泰城4号办公楼

公司名称:北京神州祥龙投资管理有限公司 公司类型:外资（欧美） 公司介绍:About Amazon China Amazon entered China in 2004. Striving to be the earth’s most customer-centric company, Amazon China keeps innovating for China customers to better meet their demands. Now it has set four strategic business focuses, including cross-border e-commerce powered by Amazon Global Store and Amazon Global Selling, Amazon Reading which includes books, kindle devices and e-books, plus Amazon logistics operations, and Amazon Web Services (AWS). Amazon China’s vision for cross-border e-commerce is that customers in China can purchase any product they want from the world through Amazon China; any business in China can export to worldwide through Amazon, and build their brands globally. Leveraging the unique advantages of global vendor resources and logistic network, Amazon China today already hosts the largest international brands and products among online retailers in China and is becoming the trusted destination for Chinese consumers to shop authentic international products. Launched in 2014, Amazon Global Store (AGS) is the first localized global store and the first multi-arc global store globally that now offers millions of selection across 30 categories directly from , Amazon.uk and and delivers the products from Amazon Fulfillment Centers in the US, Europe and Japan all the way to Chinese customers through Amazon global logistic network, while providing a local shopping experience in , including single log-in, one shopping cart, local payment and China based customer service. Amazon Prime was launched in China in Oct. 2016, which is the first-ever membership program offering unlimited free cross-border shipping with Amazon Global Store and no minimum, unlimited free domestic shipping in China. Amazon Global Selling is a thriving channel for all sized Chinese sellers looking forward to exporting, selling their products and building their brands globally. Through Amazon Global Selling, tens of thousands of China-based sellers can now sell to consumers on Amazon marketplaces in 9 overseas countries, including the U.S., Germany, U.K., France, Italy, Spain, Canada, Japan and Mexico; and businesses in US and Europe. Amazon Reading aims at providing Chinese customers a superior reading experience and igniting their passion for reading. Amazon entered China in 2004 selling books, today it has become one of the most favorite online book stores in the country. Amazon China launched its eBook store in December, 2012. Since then, Amazon has brought its full Kindle product portfolio, as well as Kindle Unlimited, to China, and cooperated with over 660 Chinese publishers and book importers to offer more than 420,000 e-titles to Chinese readers. Amazon has built a comprehensive logistics network in China with 13 fulfillment centers offering same day and next day delivery in +1,400 cities and regions. Amazon China is also leveraging global logistics capabilities to provide Chinese consumers with a superior cross-border delivery experience when shopping with Amazon Global Store and support China-based sellers to export their products overseas. The Amazon Web Services have been available to a select group of customers under “Limited Preview” since 2014. Beginning August 1st, 2016, Sinnet operates and delivers AWS Cloud services. This new partnership is specifically designed for the Beijing Region and represents a further example of AWS’s commitment to making our best-in-class cloud service available to customers wishing to run workloads from datacenters in China. The AWS Beijing Region consists of two separate Availability Zones and is one of 13 globally available AWS Regions.