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[广州]康明斯(中国)投资有限公司

(全职,发布于2018-10-24) 相关搜索
  • 工作地点:广州
  • 职位:广州-Service Engineer服务工程师
  • 信息来源:前程无忧(51JOB)
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职能类别:项目管理


Description:

Job Summary: 
Provide technical support for less complex service related issues. 
Key Responsibilities: 
·Serve as technical support resource providing diagnostic support on less complex warranty and non-warranty repair events.
·Formulate and direct less complex repair plans.
·Document the results of diagnostic and repair actions in the appropriate database clearly and concisely.
·Manage the escalation of complex requests to the appropriate level of support.
·Assists with diagnostic support and escalation process improvement activities.
·Maintain knowledge and technical understanding of current products and new products.
·Promote Cummins Service capability and service programs to increase sales. 




Qualification & Experience:

·Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.

·Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.

·Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done. 

·Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution. 

·Service Capability, Capacity and Coverage - Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network.

·Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

·Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

·Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

·Customer focus - Building strong customer relationships and delivering customer-centric solutions.

·Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.

·Resourcefulness - Securing and deploying resources effectively and efficiently.


Education, Licenses, Certifications: 

College or technical trade school or equivalent degree, or equivalent experience, required. 

Experience: 

Intermediate level of relevant work experience required. 



公司简要介绍:

公司名称:康明斯(中国)投资有限公司 公司类型:外资(欧美) 公司介绍:作为全球动力领导者,康明斯设计、生产、分销多元的动力解决方案,并提供服务支持。公司产品囊括柴油及天然气发动机、混合动力和电动动力平台以及相关技术,如:电池系统、燃油系统、控制系统、进气处理系统、滤清系统、排放处理系统以及电力系统。 康明斯总部设在美国印第安纳州哥伦布市,目前在全球拥有58,600多名员工,通过全球范围内600多家分销机构和7500多家经销商向190多个国家和地区的客户提供产品和服务支持。2017年公司销售额达204亿美元,实现净利润10亿美元。 康明斯及其关联子公司在华累计投资超过十亿美元,作为中国柴油机行业最大的外商投资者,康明斯与中国的商业联系始于1975年。到目前为止,康明斯在华总计设有30余家机构,包括19家制造企业,员工10,000多名,生产发动机、发电机组、交流发电机、滤清系统、涡轮增压系统、后处理和燃油系统等产品;拥有16家区域分销服务中心,以及2000多家授权经销商。2017年康明斯在华销售额55.6亿美元,占中国区已经成为康明斯全球规模最大、增长最快的海外市场。 更多信息,请访问康明斯中国网站ww***cn,[点击查看] 或关注康明斯中国官方微信。 业务优势: 康明斯及其关联子公司在华累计投资超过十亿美元,作为中国柴油机行业最大的外商投资者,康明斯与中国的商业联系始于1975年,时任康明斯董事长埃尔文·米勒先生首次访问北京,成为最早来华寻求商业合作的美国企业家之一。1979年中美建交,中国对外开放伊始,首家康明斯驻华办事处就在北京成立。 康明斯是最早在华进行发动机本地化生产的西方柴油机公司之一,1981年重庆发动机厂开始许可证生产康明斯发动机,1995年康明斯第一家中国合资发动机工厂成立。 到目前为止,康明斯在华总计设有30余家机构,包括19家制造企业,员工10,000多名,生产发动机、发电机组、交流发电机、滤清系统、涡轮增压系统、后处理和燃油系统等产品;拥有16家区域分销服务中心,以及2000多家授权经销商。 康明斯长期坚持与中国大型企业结成战略联盟,实现共同发展。作为最早来华进行本地化生产的外资柴油机企业,四十多年来康明斯已经与包括东风汽车、重庆机电、陕汽集团、北汽福田和柳工在内的中国领先企业组建了五家发动机合资厂,康明斯24个发动机系列中已有15个在中国本地生产。 康明斯是第一家在华设立研发中心的外资柴油机公司,2006年8月康明斯与东风公司合作设立的发动机技术研发中心在湖北武汉正式启用。除针对中国市场量身开发最适合的产品,康明斯中国技术中心也在不断扩大与中国伙伴在研发领域的合作。 2017年康明斯在华销售额55.6亿美元,占中国区已经成为康明斯全球规模最大、增长最快的海外市场。 历经四十多年的发展,康明斯已经成为中国发动机产业的有机组成部分,通过合资/独资生产和技术转让,为中国发动机产业的现代化作出了自己的贡献。 ? 超低排放技术优势 康明斯一直是全球排放技术的先行者和领导者,也是全球最早设计并推广EGR系统的公司,早在2005年,康明斯就启动了欧六技术的研发,率先使用EGR+DOC+DPF+SCR的排放技术路线,并在欧洲和北美有着丰富的成功应用经验。2013年,康明斯EGR系统欧六产品批量投放包括中国在内的全球市场,截至目前,康明斯EGR路线在北美、欧洲和中国已经得到了丰富的应用和验证。 康明斯在2007年开始DPF应用,共应用在84.4万辆 设备上,累计运营超过 24亿小时,行驶里程达1,086亿公里;自2010年,康明斯排放处理系统推出DPF+SCR后处理解决方案,共应用超过200万辆设备,总运营时间超过70亿小时,行驶里程达2,645亿公里。康明斯在全球范围内有着丰富的欧六和EPA2017标准服务经验。 目前,康明斯与中国主机厂合作伙伴联合研发测试,结合中国当地使用条件,广泛听取终端用户建议,开发了非EGR设计的国六动力技术路线,采用DPF+DOC+SCR一体式后处理系统,转化率可达96-99%,并大幅提升国六发动机平台的可靠性和燃油经济性。