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KNOWLEDGE, SKILL, FORMAL EDUCATION & EXPERIENCE REQUIREMENTS
A. Knowledge And Skills:
Strong analytical skills and writing skills, to include solid experience in writing functional and technical specifications
Strong experience application development teams to deliver technology solutions that meet customer expectations for timeliness and quality
Experience in clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing team
Strong written and verbal presentation skills to a wide variety of senior managers across the organization
Strong influential skills with the ability to ensure processes are followed and stakeholders are engaged in issues that may not be their priority
Ability to analyze project dependencies and make early detection of possible issues
Able to work independently as well as with a team to meet target dates
Strong client focus
Proficient with Microsoft products; Outlook, Word, Excel, Project, Visio, PowerPoint
SharePoint custom applications experience a plus
Competence in both verbal and written English to ensure communication across teams
B. Formal Education And Experience Required:
BS/BA degree in computer science, information system or related scientific/technical discipline (or comparable education & experience)
C. Knowledge And Skills Desirable But Not Essential:
Experience/working in regulated industry – experience working on pharmaceutical or CRO
Experience in working or supporting Clinical or other pharmaceutical R&D departments
PRINCIPAL DUTIES AND RESPONSIBILITIES:
RANK MAJOR DUTIES & RESPONSIBILITIES: Briefly describe the major duties and responsibilities for which the job is held accountable (what the job does, why is it done/impact)
1. Perform data analysis according business request and timeline
Analyzes business requirements to understand the business needs and to determine how their applications can best functionally fulfill those needs
2. SERVICE
Execution of the activities of service process at agreed service level to business users and customers.
Contribution to continual improvement of services.
Operation of event, problem, request fulfillment and access management processes.
3. COMMUNICATION & COORDINATION:
Active communication and coordination between the team and other teams in the department and platform.
Contribution to assessments and recommendation of improvements in long-term operational solutions, analyzes operational performance and develops creative initiatives to improve the customer experience
4. COMPLIANCE:
Maintains compliance with all appropriate company policies and procedures through coordination of training of assigned staff on appropriate policies, procedures and guidelines, as they apply to the departmental domain
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ACCOUNTABILITY (FORMERLY JOB SCOPE)
A. Decision Making Authority: Identify the types of decisions made by this job as well as those that must be referred to a superior (i.e., authority to implement plans, personnel decisions, changes to policy, etc.)
Owns:
Problem resolution