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1. Support the Cisco UC&IPT system implementation and new feature development on a global basis with focus for the whole AsiaPac region
2. Support the daily operations in CISCO network and telephony related issues.
3. Support the Security topics on a global basis.
4. Organize training for end users and ensure the user acceptance and satisfaction of the new telephony services, for the whole AsiaPac region.
5. Provide reporting on all above activities, on operation, project and training related tasks
6. Provide necessary assistance to any other regional/global infrastructure and application operations and project implementations.
REQUIRED QUALIFICATION/必备条件(education, language, expertise, functional competencies)
1. University degree of informatics
2. At least 2 years experience in IT infrastructure support
3. Experience working in Cisco environment, familiar with Cisco switching, routing, QoS, preferably experience in Cisco IPT voice management
4. Preferably certification of CCNP or CCVP
5. Good team worker, highly self motivated, and strong self-confidence to work independently
6. Strong customer-oriented attitude and process-oriented thinking, understand well the ITIL methodology.
7. Good command of both written and spoken English.
8. Willing to travel