职位职能

Responsible for helpdesk handling of technical related issues

负责处理与技术相关问题

Responsible for communication with customer for verification user's request and remote control user's PC to solved user's problem

负责和顾客沟通以验证用户的请求以及远程遥控用户的电脑以帮助用户解决问题

Responsible for communication with customer for verification user's request and dispatch tickets to other production line or group

负责和顾客沟通以验证用户的请求并按照相关的需求向其他部门派发

Responsible for coordination between customer and backend engineers

负责在顾客和后台工程师之间进行协调

Responsible for email handling of technical related issues

负责处理与技术相关问题的邮件

职位要求

Familiar with Microsoft Windows operation system

熟悉微软Windows操作系统

Familiar with Hardware basic elements

熟悉硬件基本元素

Familiar with network basic elements of client

熟悉客户的网络基本元素