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1.Ensure all grooming meet hotel standard, including uniform, hair and make up.?
? ?确保自己的服饰、发型整洁、淡妆等方面全部符合规定的要求。
2. Check shift hand over record and handle items from previous shift.
? ?查看交班记录,了解上一班的移交事项,并负责处理。
3. Get familiar with reservation material, know well about customer induvidual information, expecially name of VIP comstomer, and all hotel promotion.?
? ? 熟悉预订资料,了解客情,尤其要记住即将来店的贵宾、常客的姓名,了解酒店的所有活动。
4. Get familiar with different policies of room sales, to promote for costomers and strive for best economic benefit.?
? ? 熟悉酒店有关客房销售的各项政策,向来店宾客推销客房,努力争取最好的经济效益。
5. Get familiar with different professional business and service skills of One Stop Service, for better serving our comstomers.
? ? 熟练总台各项专业业务和技能,搞好对客服务。
6. Know well about information inside and outside of hotel, offer accurate information service.
? ? 熟练掌握店内外信息,提供准确的问讯服务。
7. Be responsible for management of room key, and strictly abide by verification system.?
? ?负责客房钥匙的管理和发放工作并严格遵守验证制度。
8. Make report and offer accurate reception information for other departments.?
? ? 制作有关报表,为其它部门提供准确的接待信息。
Job Requirement
岗位要求
1. College degree above, fluent English.
大专以上文化程度,英语流利。
2. Outstanding, flexible and open-minded, work responsibly, and hold strong service and sales consciousness
性格开朗、头脑灵活、工作踏实,具有较强的服务意识、推销意识和责任感。
3. Get familiar with customer policy, facilities and equipment, service type, and working rules & policy of the hotel.
通晓酒店各项对客政策、设施设备及服务种类以及总机工作制度和规范。