此信息由天津财经大学审核并发布(查看原发布网址),应届生求职网转载该信息只是出于传递更多就业招聘信息,促进大学生就业的目的。如您对此转载信息有疑义,请与原信息发布者天津财经大学核实,并请同时联系本站处理该转载信息。
MAJOR FUNCTION 主要功能 :
?
Provide service with details and personal touch to exceed customers’ expectation.??????? Maintain the safety and privacy’s of customers as our top priority. Create the atmosphere of residence as warm and friendly.
提供细致入微及人性化的服务来超越客人的期望。把保证客人的安全和维护他们的隐私作为最优先考虑的事。为客人营造一种热情和友好的居住氛围。
?
MAJOR RESPONSIBILIES 責任概要 :
?
Ensure daily service and procedures are in place within residence and hotel . ?All area including apartments are safe and comfortable for all kind of stay.? Focus on individual service and needs to improve level of excellence.
确保每天的服务和工作程序都正常运作,包括酒店和公寓。所有的区域包括公寓房间都是安全和舒适的以适合任何一种居住。关注私人服务使之成为最优秀的服务。
?
SPECIFIC DUTIES 工作任務 :
?
provide smooth and efficient in room check in
提供快速完美的入房登记手续。
?
ensure check out procedure is clear and trouble-free
确保离店手续干净快速无后顾之忧。
?
friendly service to all residents through out the stay and ensure ? ? ?all needs and requests are met
在客人入住期间提供人情友好的服务,满足他们一切合情合理的要求。
?
all daily shift procedures and follow up are completed with ? ? ?satisfied level and result
每一时间段的工作程序和交接班都必须完全以客人满意为标准。
?
all area and equipments of Residence including the Residence Lounge ? ? ?are safe and in proper condition
公寓的所有区域和设施设备包括休息室的都要确保安全和运作正常。
?
ensure information of registration to PSB are appropriate and ? ? ?correct
确保所有登记入PSB的信息都是完整和正确的。
?
all decisions are made within the Company ‘s policies and SOP
所作的一切决定都必须在企业的政策和SOP的范围内。
?
practice all “20 Basics” throughout toward colleagues and ? ? ?customers???? ?????
在面对同事和客人时运用“20 Basics”的服务精神。
?
9.? report issues and concerns to Manager in a professional manner??
?????????? 以一种专业的方法来向经理汇报和提交报告。
?
JOB SPECIFICATION職位要求 :
?
Profile of ? Competency 工作能力: | ·???????? ? confident of making ? the right decision 自信的作出正确的决定。 ·???????? ? good communication ? skill including understanding and delivering service to customers 良好的交流技巧包括理解和位客人提供服务。 ·???????? ? friendly and ? sincere attitude toward colleagues and customers 热情真诚的态度对待客人和同事。 |
Language 語言能力: | ·???????? ? Chinese ??中文 ·???????? ? English???? 英文 ·???????? ? Other foreign language preferred ??其它 |
Education 教育: | ·???????? ? Preferably college ? and above ?大学及以上 |
Job License 資格 / 等級証: | ·???????? ? Preferably related job experience ? 相关工作经验 |