[上海]瀚森化工企业管理（上海）有限公司

瀚森化工企业管理（上海）有限公司
发布时间:2020-04-22 10:37:08
单位简介:

We are pioneers of a higher chemistry. A chemistry designed to address the most pressing issues of our time. Forged from generations of invention and collaboration. Committed to safe manufacturing and community involvement. This powerful chemistry understands no boundaries, making it capable and responsible for shaping the future. This is the responsible path forward. This is what we call Responsible Chemistry.  

相关信息:
专业要求:★翻译学,中国古代文学,中国学,中国现当代文学,中外政治制度,亚非语言文学,企业管理,会计学,传播学,体育教育学,俄语,俄语口译,俄语语言文学,信息管理与信息系统,公共关系学,匈牙利语,区域国别研究,印地语,印度尼西亚语,哈萨克语,商务英语,国际公共管理,国际关系,国际政治,国际经济与贸易,国际经济与贸易（日语）,国际贸易学,外交学,外国语言学及应用语言学,工商管理,希伯来语,希腊语,广告学,广播电视学,应用统计学,德语,德语语言文学,思想政治教育,意大利语,成人教育学,技术经济及管理,政治学与行政学,教育技术学,新闻学,日语,日语口译,日语语言文学,朝鲜语,朝鲜语口译,欧洲语言文学,比较文学与世界文学,汉语国际教育,汉语言文字学,法学,法律（法学）,法律（非法学）,法语,法语口译,法语语言文学,波兰语,波斯语,泰语,瑞典语,网络与新媒体,翻译,翻译学,翻译（国际公务员培养方向）,英语,英语(教育),英语口译,英语笔译,英语语言文学,英语（教育）,葡萄牙语,西班牙语,西班牙语口译,西班牙语语言文学,语言学及应用语言学,语言战略与语言政策学,课程与教学论,越南语,金融,金融学,阿拉伯语,阿拉伯语口译,阿拉伯语语言文学
学历要求:硕士,本科
学校院系:英语学院,国际工商管理学院,国际金融贸易学院,新闻传播学院,法学院,国际教育学院,日本文化经济学院,东方语学院,俄罗斯东欧中亚学院,国际关系与公共事务学院,德语系,法语系,西方语系,继续教育学院,国际文化交流学院,马克思主义学院,文学研究院,体育教学部,语言研究院,高级翻译学院
工作地点:上海市 上海市 徐汇区
开始时间:2020-04-22 10:37:23
简历投递邮箱:carol.liu@
021-31579205 招聘职位:Customer Service Account Specialist
职位类别:商业和服务业人员
月薪:7000
需求人数:1
性别要求:女
实习期:一年
有效期:2020-07-31
职位描述:

Company Overview:

Based in Columbus, Ohio, Hexion Inc. is the global leader in thermoset resins. Through a broad range of thermoset technologies and specialty products, Hexion serves and supports customers in a diverse range of applications and industries.
Hexion materials are found in products that touch nearly every facet of modern living. At Hexion, we believe that leadership begins with integrity, ethics and environmentally sound operations. When you work for Hexion, you are partnering with a company that is not only focused on delivering value but on doing it in a safe, ethical and environmentally responsible manner.

Job Objective:

The Customer Service Account Specialist position is the prime contact for order related activities and is responsible for ensuring customer loyalty by effectively managing the order process.  The role will interact with multiple departments across the organization and will be responsible for taking on the challenges of balancing customer and business needs.

Responsibilities:

• Serve as prime contact for order related activities.

• Build and maintain business relationships with customers through multiple communication channels.

• Work with associates within his/her department and across the organization to achieve optimal customer satisfaction.

• Input new order requests and manage modifications and cancellations for both manual and electronic orders communications.

• Coordinate with plants to support on-time order shipment and manage order issues to assure that they are clear for shipment.

• Facilitate new business approvals and set up and maintain accurate customer address, contact information, and customer specific requirements.

• Ensure appropriate delegation of authority is documented and followed and perform all duties in compliance with company policies and procedures.

• Facilitate actions between multiple departments to meet customer specific needs.

• Inform sales representatives of current customer activity and order statuses as appropriate.

• Work in partnership with the credit department and plants to ensure orders are invoiced and processed in a timely manner.

• Responsible for accurate customer address and contact information as well as keep customer specific requirements file updated.

• Communicate proactively with customers on requirements, order status, forecast, open complaints, etc to ensure customer satisfaction.

• Cross-train and provide backup for other customer service team associates as required.

• Manage customer invoice process, as needed.

•      Participate in both internal and external order management audits.

Qualifications:

• Bachelor’s degree or equivalent combination of education and experience.

• Should have strong oral and written communication skills.

• Ability to work effectively in a fast paced, international, multicultural environment.

• Must possess strong organization skills & be very detail oriented with the ability to adapt to changing priorities.

• Customer oriented mind set.

• Ability to work well with others to accomplish common goals.

• Experience working with Microsoft Excel and Word.

• Must be fluent in English & Korean.

• SAP experience is a plus.

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