此信息由上海外国语大学审核并发布(查看原发布网址),应届生求职网转载该信息只是出于传递更多就业招聘信息,促进大学生就业的目的。如您对此转载信息有疑义,请与原信息发布者上海外国语大学核实,并请同时联系本站处理该转载信息。
请将简历发送至指定邮箱:ibuservicehrpublic@
Role Overview
We are seeking to build a series of high-performing teams of Customer Service Representatives to join us on our journey of growth and expansion into the Vietnamese market.
You will be passionate about travel, you build rapport quickly and you have a customer-centric view of the world. These aspects will come through in all your interactions with our customers, whether on the phone, by email or by chat.
In return we offer you a great work environment, a good benefits package and an intensive training programme to help you hit the ground running.
The standard working pattern would be 40 hours per week, over 5 days with 2 days off each week. We will happily discuss the different shift patterns available during our selection process.
Core Responsibilities
? Serve clients in English for inquiries on different Ctrip products (flights, hotels and trains) and questions on their bookings;
? Solve the problems for clients via Call, Chat and Email;
? Handle clients problems with empathy and patience in a goal-driven environment;
? Work as part of a high-performing team, supporting and helping colleagues when required;
? Attend regular team updates;
? Keep up-to-date with latest promotions and initiatives;
? Read, understand and follow the Company Policies and Procedures;
? Assist in ad hoc assigned projects.
Key Qualifications and Experience
Essential
? College graduated or above, or significant relevant similar experience;
? Strong communication skills in Vietnamese , both verbal and written; fluent in English;
? Good knowledge of Microsoft Office applications, such as Word, Excel, PowerPoint and sound general computer skills;
? Proficient typing abilities with a better than average English -typing speed;
? Sound troubleshooting and problem-solving skills with a strong desire to achieve positive outcomes;
? Ability to listen and build rapport quickly;
? Enthusiastic yet conscientious and diligent approach to work;
? Completer-finisher with a good attention to detail.
Desirable
? Ability to touch-type;
? Passionate about travel
Employee benefits
? Variable training courses;
? Paid annual leave;
? Attendance meal allowance;
? Annual on-target bonus.