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Responsibilities:
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Supports Windows desktop and server OS. Diagnoses and
troubleshoots computer and general network issues;
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Provide support for users’ remote communications and
connectivity;
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Manage and track
office IT assets and equipment;
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Execute IT policies and procurement process comply to
global IT standards and auditing requirements as defined;
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Enter commands and activate controls on computer and
peripheral equipment to integrate and operate equipment;
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Support IT Manager to
accomplish high availability for site network, phone systems and data
connection to support studio’s daily operation;
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Maintain all IT
documentation including workflow, procedures, user guide and more;
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Able to work
independently following office guidelines and standards and to improve existing
IT workflows, procedures, policies and best practices;
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Complete paperwork per
ITIL standard;
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Perform with high
quality services and deliverables as required by IT Manager.
Requirements:
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Bachelor’s
degree in Telcom, Network Engineering, CS or equivalent training/education;
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Experience
with desktop support and willing to serve user outside of regular working
hours;
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Knowledge
of Windows and MacOS environment and computer hardware and software at an
intermediate or advanced level;
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Knowledge
of IP networks, DNS, DHCP and experience with troubleshooting all aspects
of wired and wireless configurations;
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Experienced
in remote customer support including wireless LAN access, VPN, DSL, and
Cable services;
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Ability to troubleshoot and resolve issues with
PC’s, Powerful Workstations, Laptop hardware and software;
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Good customer service skills,
strong attention to details and ability to follow through the request to
closure;
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Experience
in provisioning & support with VOIP ecosystem;
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General understanding of server
computing, networking, phone setup- support, storage, virtualization and
business applications;
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Experienced
in supporting smartphones (Android, iPhone and iPad) and other mobile
devices;
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Strong
team-player and able to thrive in a Dynamic and Innovative environment;
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Strong
personal integrity and has the highest ethical standards;
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Willing
to take some QA (game test) related tasks.
Bonus:
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Prior experience in office setup
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Strong passion & player experience on mobile games
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Previous experience supporting
international and or global organization
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