Customer Service Readiness Intern in Microsoft

发信人: bigadobe (0113073·偶们万岁·麻木中悲伤自己), 信区: Part_Time_Job
标  题: Intern Opening in Microsoft
发信站: 日月光华 (2006年11月08日13:28:42 星期三)

Job Location: Shanghai

Job Title: Customer Service Readiness Intern		

Department / Org: GCR Microsoft Technical Support Center Customer Service Grou
p/Customer Service and Support		

Business Area Overview:

The Readiness Intern is responsible for creating the strategy and infrastructu
re for ensuring that Customer Service centers in the region are armed with the
 processes, skills and content information they need to address customer issue
s.

Roles and Responsibilities: 

1.Implementation of Readiness Programs & Projects

Help PM facilitate and coordinate program/process with multiple teams for call
 centers
Monthly sales Lead reporting and scorecard update
Help track taxonomy usage at the early stage (needed in Q2)
Data analysis for the key initiative support (call reduction, technical case q
uery)
Help PM track meeting minutes for the key projects like WPO, NSAT 180
Seek the Change Management System (CMS) to track all the changes in the system

Draw the Visio process flow map once the process is documented or updated

2.Tools maintenance

Team sharepoint maintenance
Process sharepoint design
Training sharepoint design
Monthly newsletter layout design 

3.Other tasks

Help translation if needed

Qualifications:

1.	Computer Science or Graphic Designing major
2.	have strong graphic and animation designing ability
3.	Familiar with FrontPage, publisher etc.
4.	Know how to use Sharepoint Server or have related knowledge 
5.	Great passion for Microsoft, customers and new technologies
6.	Easy going, good team player
7.	CET 6 at least 
8.	Good oral and written English comprehension

If you are interested in the position above, pls. send your resume to gtscshhr
@ with subject heading "Customer Service Readiness Intern".