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Customer Care Representative, Shanghai, ACS China |
| 电子邮箱： |
">julie.bai@ |
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| 发布日期： |
2006-12-04 |
工作地点： |
上海市 |
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| 招聘人数： |
1 |
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| 外语要求： |
英语 熟练 |
薪水范围： |
面议 |
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| 学 历： |
本科 |
接受简历语言： |
中文或英文 |
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职位描述：
Primary Objectives
Ensures effective implementation of customer order processing under minimal direction, so as to maintain good customer relationships and high levels of satisfaction
Job Responsibilities
1.Order Management ---
Data entry and management of customer orders;
Checks inventory on hand before progress Sales Order;
Advises customers when requested delivery dates cannot be met and updates Oracle SO;
Advises sales reps when customer price on order is incorrect;
Responds to customer enquiries regarding products availability and order status;
Tracks weekly open orders;
Others order related customer maintenance with finance AR;
2.Supply Execution / Fulfillment ---
Establishes strong supplier relationships to ensure delivery of service;
Provides follow-up with suppliers in event of quality problem;
coordinates claims for damaged and short shipments
Allocates stocks to orders, timly releases orders to warehouse for pick, pack and invoice and ship;
Provides after sales service, eg. Credit returns, invoice discrepancies, backorder management and participates in the recall and product return process.
3.Customer Relationship ---
Receivables champion;
Tracks and reconciles customer receivables with credit notes/ invoices;
follows up to determine whether product has been delivered to customers;
Establishes rapport with customer; recognises special needs of customers and offers additional assistance as required; renders service to customers in response to their requests; renders service to customers without delay;
Responds to customer who have problems which may be out of normal areas of responsibility, e.g. handles directly, makes appropriate referral;
Ensures that customers' complaints are properly understood; determines what customers feel are acceptable solutions to their situations
4.Others Financial action ---
Review Monthly payment with Finance
Qualifications & Attributes
Accurate data entry skills;
Good communication skills;
Strong organisational, analytical & teaming skills;
Understand the seriousness of deadlines;
Fluent English in written and oral;
Experience on customer service and supply chain management
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The new Honeywell took shape in the Fall 1999 with the merger of two global market leaders, AlliedSignal and Honeywell. Honeywell can trace its roots back to 1885 and became one of the most diversified companies in Home and Building Control, Industrial Control and Aerospace by the end of 20th century through several acquisitions and mergers. Comparing with Honeywell, AlliedSignal is a young company that was established in 1920. Ranking as one of the 30 companies comprising the Dow Jones Average in U.S.A. and among the Top Fortune 50 companies, AlliedSignal is known as a worldwide advanced technology organization in Engineering Materials, Automotive and Aerospace.
In China, The new Honeywell has more than 5000 employees and around 20 optimistically operated projects. Now we are expected to expand enormously and therefore cordially invite those caliber candidates to join us to develop your career with our company. All the jobs require excellent command of English and computer skill, good interpersonal skill, high team work spirit and ability to work under pressure. Please mark on the envelope the positions you apply for. |
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