安捷伦实习机会 Japanese/Cantonese Speakers

安捷伦实习机会 Japanese/Cantonese Speakers 
发信站: 饮水思源 (2007年01月24日18:13:35 星期三)

Job Title: Internship (Japanese or Cantonese speakers) 

 
PRIMARY FUNCTION:

•	Review customers account
•	Communicate with customers regarding their account status and make sub
sequent collection of payments
•	Follow up with Order management team and or banks as required
•	Utilize the system and /or tools available for information to validate
 and resolve the issues directly 
•	Ensure timely and correct routing of customer information/requests whi
ch require further investigation to the appropriate internal business partners

•	Be a communication linkage with the order management team and escalati
ons to the DMs and credit department for effective resolutions
•	Metrics reporting to the management on their portfolio
•	Provide quality comments for invoice/accounts in their portfolio with 
regular follow up per the Invoice Life Cycle
•	Provide training & mentoring to the new collectors

MAIN RESPONSIBILITIES AND DUTIES:

•	To meet and exceed Days Sales Outstanding goals
•	To attain Collection Percentage 
•	To achieve low Accounts Receivable Aging while maintaining high level 
of customer satisfaction for their individual portfolio
•	Capture required changes to account profile/or contact profile details

-	Proactively manage and monitor and take appropriate action when changes (int
ernally-driven and customer-driven) occur
-	Understand payment issue and to take proper action or to direct proper escal
ation
-	Negotiate payment and conditions with customers and partners as necessary
-	Follow internal process and to document collection issue, action taken and c
ustomer feedback


REQUIREMENTS:

•	Excellent language skills in English and Japanese or Cantonese 
•	Bachelor degree 
•	Excellent communication and negotiation skills with ability to deliver
 results and to resolve problem
•	Bills checking experience in banks a definite plus
•	Strong initiative and drive, must be a self starter
•	Customer satisfaction oriented (internal and external)
•	Excellent knowledge of PC tools and Microsoft knowledge, experience in
 Oracle and SAP an added advantage
•	Teamwork skills and traveling is required
•	Integrity and able to work under tremendous pressure
•	Good system application knowledge

Please send your application to aglent_external-sh@ and mark “ 日语
/粤语实习生”