Agilent Job Internship

Agilent Job Internship
发信站: 日月光华 (2007年02月02日13:16:49 星期五), 站内信件

Job Title: Internship (Japanese or Cantonese speakers) 

 
PRIMARY FUNCTION:

"   Review customers account
"   Communicate with customers regarding their account status and make 
subsequent collection of payments
"   Follow up with Order management team and or banks as required
"   Utilize the system and /or tools available for information to validate 
and resolve the issues directly 
"   Ensure timely and correct routing of customer information/requests 
which require further investigation to the appropriate internal business 
partners
"   Be a communication linkage with the order management team and 
escalations to the DMs and credit department for effective resolutions
"   Metrics reporting to the management on their portfolio
"   Provide quality comments for invoice/accounts in their portfolio with 
regular follow up per the Invoice Life Cycle
"   Provide training & mentoring to the new collectors

MAIN RESPONSIBILITIES AND DUTIES:

"   To meet and exceed Days Sales Outstanding goals
"   To attain Collection Percentage 
"   To achieve low Accounts Receivable Aging while maintaining high level 
of customer satisfaction for their individual portfolio
"   Capture required changes to account profile/or contact profile details
-   Proactively manage and monitor and take appropriate action when changes 
(internally-driven and customer-driven) occur
-   Understand payment issue and to take proper action or to direct proper 
escalation
-   Negotiate payment and conditions with customers and partners as 
necessary
-   Follow internal process and to document collection issue, action taken 
and customer feedback


REQUIREMENTS:

"   Excellent language skills in English and Japanese or Cantonese 
"   Bachelor degree 
"   Excellent communication and negotiation skills with ability to deliver 
results and to resolve problem
"   Bills checking experience in banks a definite plus
"   Strong initiative and drive, must be a self starter
"   Customer satisfaction oriented (internal and external)
"   Excellent knowledge of PC tools and Microsoft knowledge, experience in 
Oracle and SAP an added advantage
"   Teamwork skills and traveling is required
"   Integrity and able to work under tremendous pressure
"   Good system application knowledge

Please send your application to aglent_external-sh@ and mark " 日
语/粤语实习生"