JOB TITLE:              SERVICE ADMINISTRATOR

DEPARTMENT:      AFTERSALES AND SERVICE

REPORTING TO:    THE SERVICE COORDINATOR

PRIME RESPONSIBILITIES

1. To provide support to the Service Coordinator.
2. Assist the Service Coordinator to type Service Reports.
3. Allocate new SV number from job book and raise a new job file
4. Receive and copy Advice Notes, Time Sheets and Expense Claims upon the completion of each job.
5. Copy the invoice, service report, advice notes and receipts and send all originals to customer ensuring all approved reports are scanned and saved in SV file on database.
6. Filing and Archiving of completed service job files.
7. Log new jobs onto the computer system: ACCESS Accounts, Job Book, Job File and Service Planner Spreadsheet

8.      Prepare the Sales Order for Service work after approval from the Service Coordinator

9.      Follow up a Service Attendance by issuing Service Reports and Certification to the customer as instructed by the Service Coordinator.

10.  Raise the Sales Invoice for Service work after approval from the Service Coordinator.

11.  Close out work in progress in ACCESS Accounts upon issue of the Sales Invoice.

12. Liase with customers in order to identify and resolve reasons for non-payment

13.  Maintain the company vehicle log books

14.  Maintain the holiday wall chart

15.  Arrange Engineer travel as authorised by the Service Coordinator.

16.  To ensure coverage in the absence of the Service Coordinator.

17.  Other reasonable administrative duties as may be required from time to time