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| 安捷伦科技有限公司Agilent Technologies Co., Ltd. |
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Supporting Function (GIO) | |
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Collector(JOBCODE:2016104) |
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| 发布日期： |
2007-02-13 |
工作地点： |
上海市 |
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| 招聘人数： |
1 |
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| 薪水范围： |
面议 |
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职位描述：
PRIMARY FUNCTION:
? Review customers account
? Communicate with customers regarding their account status and make subsequent collection of payments
? Follow up with Order management team and or banks as required
? Utilize the system and /or tools available for information to validate and resolve the issues directly
? Ensure timely and correct routing of customer information/requests which require further investigation to the appropriate internal business partners
? Be a communication linkage with the order management team and escalations to the DMs and credit department for effective resolutions
? Metrics reporting to the management on their portfolio
? Provide quality comments for invoice/accounts in their portfolio with regular follow up per the Invoice Life Cycle
? Provide training & mentoring to the new collectors
MAIN RESPONSIBILITIES AND DUTIES:
? To meet and exceed Days Sales Outstanding goals
? To attain Collection Percentage
? To achieve low Accounts Receivable Aging while maintaining high level of customer satisfaction for their individual portfolio
? Capture required changes to account profile/or contact profile details
* Proactively manage and monitor and take appropriate action when changes (internally-driven and customer-driven) occur
* Understand payment issue and to take proper action or to direct proper escalation
* Negotiate payment and conditions with customers and partners as necessary
* Follow internal process and to document collection issue, action taken and customer feedback
? Excellent Communication skills in voice or written media, both in Japanese and English; Native applicants are welcome
? Bachelor degree in Commerce, Finance & Economics major
? Excellent communication and negotiation skills with ability to deliver results and to resolve problem
? Bills checking experience in banks a definite plus
? Strong initiative and drive, must be a self starter
? Customer satisfaction oriented (internal and external)
? Excellent knowledge of PC tools and Microsoft knowledge, experience in Oracle and SAP an added advantage
? Teamwork skills and traveling is required
? Integrity and able to work under tremendous pressure
? Good system application knowledge
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As the world technology leader in communications, electronics and life sciences, Agilent’s relationship with China dates back to 1977, when Bill Hewlett and Dave Packard visited China. Now, all Agilent Business Units, including Agilent Labs, have facilities in China.
Headquartered in Beijing and with facilities in Shanghai, Guangzhou, Chengdu, Shenyang and Shenzhen, Agilent China has three joint ventures, two wholly owned enterprises and one holding company, and more than 1100 employees in various functions. – sales, marketing, customer support, R&D and manufacturing.
Agilent believes people are the company’s greatest assets. We provide employees a proper environment and believe they will make a great contribution to the company and to their own self-development. This environment includes:
. A diversified and people-oriented culture
. Excellent training and career opportunities
. A truly international environment
. Competitive compensation packages
. A strong commitment to work-life balance.
As the new millennium begins, Agilent sees a bright future for the China communication, electronic, and life science markets. China will develop into a major pillar for Agilent business. We now invite you, smart and ambitious people, to join us and grow together. Agilent China will make your ideas real!
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