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Imaging & Printing Group | |
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984237 Technical Marketing Engineer(职位编号:en907207) |
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| 发布日期： |
2007-04-25 |
工作地点： |
上海市 |
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| 招聘人数： |
若干 |
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| 外语要求： |
英语 良好 |
薪水范围： |
面议 |
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| 学 历： |
本科 |
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职位描述：
Job Description:
Customer Support, Technical Marketing Engineer-Customer Assurance Team
As a Customer Support/Technical Marketing engineer, you will be part of an exciting start up team developing, testing, and delivering products for Hewlett-Packard's world-renowned LaserJet brand. You duties will be to serve as the single point of contact for managing any product quality issue related to overall customer satisfaction. You will be responsible for communicating customer issues from our call centers and support orginazation to R&D. You will also be responsible for ensuring the various engineering team resolve these isses quiclly. You will work closely with HW engineering, SW, FW and other engineering teams.
Location: Shanghai, China
Specific Job Responsibilities:
Program management for reosolving quality issues by leading teams made from various engineering and customer facing support teams.
Communication of customer issues from world wide sources, call centers, call databases and other support partners and customer contact points.
Working with Manufacturing Engineering, resolve hardware-related customer problems
Work with the Firmware CPE Lab, resolve firmware-related customer problems.
Working with Product Generation, insure customer experience feedback is incorporated in future product support strategies
Communicate product support knowledge to field support providers
Provide customer experience feedback to WIP decision makers
Make support decisions that balance customer satisfaction with shareholder equity
Introduce new products: provide field training, help Product Generation develop support tools, review support strategies.
Serve as technical lead and main interface between the Future Product Marketing teams and the existing Shanghai-based CPE teams around activities related to customer experience and customer satisfaction.
Qualifications
B.S. or M.S. in Mechanical Engineering, Electrical Engineering, Computer Science, General Engineering, Technical Marketing or related technology business fields.
Demonstrated strong understanding of product delivery lifecycles including plan development for areas related to QC Builds, Beta / Delta Programs, and Mass-Trial and Production ramps.
Strong English communicaton skills, written and verbal
Demonstrated project management and leadership skills.
Demonstrated experience with producing regular and timely product reports showing product concerns, resolutions, periodic partner evaluations, product field evaluations.
Proven track record for timely response to all customer communications, regular updates, face-to-face interactions, reaction & recovery matrix, frequent and cooperative interaction with product development labs (R&D) to convey customer interactions and feedback.
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HP is a leading global provider of products, technologies, solutions and services to consumers and business. The company's offerings span IT infrastructure, personal computing and access devices, global services, and imaging and printing. Our $4 billion annual R&D investment fuels the invention of products, solutions and new technologies so we can better serve customers and enter new markets. We invent, engineer and deliver technology solutions that drive business value, create social value and improve the lives of our customers.
中国惠普有限公司成立于1985年，是中国第一家中美合资的高科技企业。在二十年的发展历程中，中国惠普始终保持业务的高速增长，是HP全球业务增长最为迅速的子公司之一。
中国惠普公司总部位于北京，目前已在国内设立了九大区域总部、37个支持服务中心、超过200个金牌服务网点、惠普商学院、惠普IT管理学院和惠普软件工程学院，目前，惠普在中国约有员工6000余人，中国惠普有限公司致力于以具有竞争力的价格，为中国用户提供科技领先的产品与服务，培养一流人才、提供最佳客户体验，并最终与中国共同成长。
中国惠普业务范围涵盖IT基础设施、全球服务、商用和家用计算以及打印和成像等领域，客户遍及电信、金融、政府、交通、运输、能源、航天、电子、制造和教育等各个行业。
从创立之日起，中国惠普便将“做优秀的企业公民”作为自己立身于中国的基础。中国惠普不仅在中国推广“世界e家”计划、支持教育事业，并积极捐助医疗、环保等公益事业。中国惠普是北京外资企业十大纳税大户，并连续多年被全国外商协会评为十佳合资企业。从2001年起，中国惠普已连续五年荣获“中国最受尊敬企业”称号。 |
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