泰科医疗器材国际贸易（上海）有限公司

Job Family:Admin
-QA&LogisticReporting to:Solid line
-Regional QA Manager Strong dotted line
-Operation Manager, China
1.MAIN OBJECTIVES OF THE POSITION
·Manage complaint handling process: Receive complaints, review, translate, and then data entry into CTS for all complaints occurs in China. Follow up on reports until complaints are closed.
·Manage recall process: Work with Warehouse to ensure the recall process is done smoothly.
·Coordinate returning of complaint samples: Ensure smooth handling and complying with hygiene procedures and trade regulations.
·Regulatory reporting: Work with RA to report adverse event to SFD
A.
2.PRINCIPAL ACCOUNTABILITIESMajor Activities (What is done and how)Manage Complaint Handling Process (40%)Work according to established policy and procedures.Take steps to resolve issues that country may have related to complaint handling.Monitor performances to ensure no delays.Manage Recall Process (20%)Work with Warehouse, CS and other relevant departments to coordinate recall process.Coordinate Returning of Samples (30%)Work with TCI to observe hygiene procedures, and to properly de
-contaminate samples.Work with divisions to determine the quantity of samples to be returned to US.Return samples following trade regulations.Regulatory Reporting (10%)Work with RA, China to establish SFDA reporting procedures.End Results(Why it is done)
·Smooth process flow.
·Reporting lead time comply with division, SFDA and/or USFDA requirements.
·Smooth process.
·Timely completion.
·Deliver on time.
·Proper decontamination method.
·Optimize courier cost while maintain within lead time.
·Comply with regulations.
3.DECISION MAKING AUTHORITYTBC upon role confirmation
4.DIMENSIONSIn selecting statistical dimensions relevant to your position, consider the following (for dual roles, record the key dimensions for both roles):a)Products, Volumes, Financial Dimensions (annual volumes, no. of products, sales revenue, budgets, expenditure, value of projects, etc that this position is responsible for or contributes to)Product All COTs sold in China, including OEM products.Traveling NATeam sales target responsible for NATeam sales budget responsible for NAb)Personnel Dimensions (employees reporting to this position directly and indirectly)DirectThrough SubordinatesTotalNumber of Staff(dependent on country of responsibility)000
5.SKILLS, EXPERIENCE AND QUALIFICATIONS (ELIGIBILITY)The typical background required to competently perform the responsibilities of the job e.g. the type and depth of training, skills and experience or formal qualifications. These requirements will vary from country to country.
·Minimum A level or equivalent.
·Computer literate. Able to run excel efficiently.
·Experience with Tyco products is added advantage.
·Ability to communicate fluently in English and Chinese both written and verbal.
·Team player.
·Good communication skills.
·Knowledge on logistics (warehouse & import, export) is plus.

泰科国际有限公司创建于1960年，是全球知名的多元化集团公司，雄踞世界百强前25位，其产品行销全美50个州以及全球100多个国家。泰科医疗是泰科国际的重要组成部分，是目前全球领先的医疗设备和一次性医疗器械生产商、销售商和服务供应商，在15个国家拥有生产厂，其10万余种产品销往全球100多个国家。在泰科医疗，我们秉持着一种共同的信念——为我们的用户提供他们所需的医疗解决方案和优质的医疗产品，从而帮助他们改善并提高现有的生活质量。作为世界最大的医疗设备制造商、销售商及服务供应商之一，泰科医疗能提供最为广泛的、质量出众的医疗产品配合其麾下专业的销售和服务人员，将不遗余力地为广大用户的健康提供最佳的保障。At Tyco Healthcare, our people share a common passion- to do everything that they can to help improve peoples lives by delivering superior healthcare solutions and products to patients who need them. Tyco Healthcare, one of the worlds largest medical device manufacturers, distributors and service providers, is unsurpassed for our broad range of high-quality medical products and resources, along with the dedicated sales and customer service support that healthcare professionals need to give their patients the best care possible.应聘者请将个人简历邮寄或Email至本公司，来信请附25mm近照一张，信封上请注明应聘职位，谢绝来访来电。初选合格人员将由我公司通知并安排面试。