JOB TITLE: Customer Center Associate
LOCATION: Hangzhou, PRC
Specific Responsibilities:
• Provide support to Dealer organization.
• Answers inquiries and solve problems. Problems are received via email, telephone, FAX, and Portal Service Requests.
• Process all requests accurately on a timely basis.
• Answer all inquiries from internal Company employees promptly.
• Follow established procedures which are in place to manage day to day business transactions while maintaining flexibility to solve customer specific problems
• Provide Resellers and end users professional, courteous support in regards to the Company’s products and services. This support is in the form of answers to inquiries, work flow transactions, and problem solving. Support needs are received via on-line networks, email, telephone, FAX and posted mail.
• Process all end user product registration and license requests accurately on a timely basis.
• Assemble and distribute completed Dealer and end customer transactional records properly.
• Analyze information and results and report to management.
• Participate in Company monthly closing schedules
• Perform other duties, as required.
• Demonstrate Customer Service basics on the job.
• Understand at a working level and be able to articulate:
a. SolidWorks business, products, pricelists, discount procedure, promotions, planned Company events, services, organization, systems, procedures, and business rules.
b. Siebel Call Center
c. Activation process
d. eService registration process
e. Manual registration procedures
f. How to effect changes necessary to correct various database issues (including changing profile information, incorrect products, incorrect versions, incorrect Company, incorrect entitlements, merging records, missing legacy license information.)
g. The basic inner workings of all of the Company licensing schemes
h. Utilize the Service Request Tool to conduct most Customer Center business (vs. email)
REQUIREMENTS:
• Mandarin and Cantonese language skills (oral and written)
• English language skills (oral and written)
• Korean language skills (oral and written)
• BS College degree desired
• Must have 3+ years finance/customer service related experience.
• Strong analytical skills required
• Must have working knowledge of MS Office tools
• Strong listening, written and oral communication skills
• Knowledge of Siebel and/or Epicor/People Soft helpful
Visit our Web Site for product & corporate info: ww***com[点击查看]
Tel：86-571-28036675
Fax：86-571-28025600
Email：hr@
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