飞利浦（中国）投资有限公司 Philips (China) Investment Co.,Ltd.

Your Responsibilities
1. Call Processing
- Courteously answer and process customer service requests and produce work orders within the required service levels.
- Follow workflow and escalation processes that ensure schedules for corrective and preventative maintenance, are attended to in a timely/efficient manner.
- Good working knowledge of SAP to raise work orders for service requests. Monitor and escalate work orders until engineers accept assignment. Monitor, by reports, any work orders not assigned every hour. Work with CSM in each state for call escalation of unassigned work orders.
- Shift work will be required during hours of operation.
2. Customer Service Behavior
- Display excellent customer service behavior with internal and external customers.
3. Parts Ordering
- Fast track parts orders for engineers and follow up on delivery status.
- Liaise with logistics and DHL to ensure parts availability and delivery on time.
- Monitor parts orders requests to DHL and match with a return request. Follow up on any missing return.
4. Relationship building
- Create appropriate service alliances with customers, engineers, state managers, suppliers and support functions internally with a view to maintaining customer satisfaction.
- Display excellent teamwork attitude and apply interpersonal skills with team members and other employees.
5. On
-going development
- Maintain good working product knowledge of all Philips Modalities.
- Company knowledge of processes and procedures.
- Internal and external Training Courses may be conducted – attendance will be required. Your Profile
-Proven record of good customer service preferably in related sectors
-Demonstrated ability in SAP
-Fast and accurate data entry
-Team Player as a member of a matrix
-structured organization
-Strong sense of “Customer Service” principals
-Experience in a continuous improvement environment
-Excellent communication skills
-Good Interpersonal skills
-Ability to effectively prioritize
-Ability to Multitask Pls. use reference JD: 43
925 when apply.How to apply: All applicants will be handled electronically via Philips Career Center Portal, No matter where he/she sees the job ads. Please follow the instruction below:
1. Go to website: ww***com[点击查看]
2. Click on “Career Search”
3. Enter the Job ID No. in the search box (bottom right
-hand corner)
4. View the job description
5. Click on “Click here to Apply”
6. Enter your details in English
7. Click “Submit” 有意者可将个人简历和相关资料发送至：HR.PRK@。或者ww***com[点击查看]。请在邮件主题中注明应聘职位名称及编号。请浏览公司网页 ww***com[点击查看]

At Philips, we believe technology can be advanced and simple at the same time. Technology that makes sense and is easy to experience. With us, your thinking and ideas can have a positive impact on people all over the globe. At Philips, youll touch lives every day.Philips put down its first roots in China in the 1920 s and formed our initial joint venture in China in 1985. Now, Philips has expanded to become one of the largest industrial investors in the country. China 2004 total activity is about USD 9 billion. Philips now counts 35 joint ventures and wholly-owned enterprises, employing around 20,000 employees nationwide. In the future we will see more opportunities for growth and development in this unique partnership. Together we can build a splendid future for China.