马士基（中国）有限公司

Network of InteractionExternal
- Clients
- Vendors
- Subcontractors
- WarehouseInternal
- DSL Organization
- Finance Team
- DSL Corporate Office
- ILM Business Unit
- Overseas OfficesMain TasksCustomer Service
1) Ensuring staff¡¯s service levels are at or above company¡¯s expectations through continuous monitoring and feedback.
2) Develops and maintains a customer service mindset in the team and ensures the team is motivated to go the extra mile.
3) Is aware of service issues and assists staff to correct in time. Takes measures to avoid any service failures through monitoring and coaching.
4) Is responsible for daily operations for about 70% of his/her time and herein acts as a rolemodel for excellent customer service.
5) Is aware of the customer base in his/her group and situation with individual vendors/customers.
6) Drives relationship with CARGO TEAM to improve cooperation.People Development
1) Supports and coaches people in their personal development through advice on local and MLOG operations.
2) Is aware of the development plans for the people in their team and support staff and groupleader where necessary to achieve the goals of these people.
3) Is aware of job requirements in terms of skills and knowledge and provides information and training to ensure staff can meet these requirements.
4) Monitors the staff¡¯s operation skills, customer service levels and ability to sell VAS and coaches them to improve.
5) Support manager in performing quarterly performance reviews of all staff. Is aware of performance criteria and communicates these to staff on a regular basis.Business Development
1) Supports the sales team and ensure clients are given complete support and information to meet their needs.
2) Drives the team to make a pro
-active role in selling of VAS.
3) Communicates customers¡¯ perception of our company and our service levels to management, translates complaints in opportunities and manages expectations of related parties.
4) Treats overseas offices as clients and ensuring they are given proper and timely service.Team Management
1) Monitors the service level by measuring the KP
I. Uses this report to coach and educate staff. On regular basis and communicates the performance to the team openly and effectively. Ensures the team understands the KPI¡¯s and how they can impact them.
2) Creates a motivating, professional working environment where people cooperate in a friendly and supportive manner and freely share their opinions and ideas.
3) Plays a critical role as change ambassador promoting company changes to staff and translating management communication to messages that are comprehensible for direct reports. Additionally takes a large role in shaping the change through knowledge sharing.
4) Is aware of and takes ownership of team results in terms of scorecard and service levels. Is able to drive the team to reach business and service targets.职位详情及申请该职位ca***com[点击查看]
?vacancyId=266
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A.P. Moller - Maersk Group ww***com[点击查看] The origins of A.P. Moller – Maersk date back to 1904 with a single second-hand steamer. Today, the A.P. Moller - Maersk Group, headquartered at Esplanaden, Copenhagen, Denmark, has more than 100,000 employees in more than 125 countries around the world. The A.P. Moller - Maersk operated fleet comprises about 1000 vessels. The fleet includes container vessels, tankers, car carriers, supply ships, special vessels and drilling rigs. In addition to shipping, A.P. Moller - Maersk is engaged in logistics, terminal operation and management, exploration for and production of oil and gas, shipbuilding, industry and retail. Maersk in Greater China Area A commitment to serve the foreign trade of the Greater China Area, continued expansion and investments to mutual benefit as well as being good citizens, is the foundation of A.P. Moller – Maersk’s presence in the Greater China Area. A.P. Moller – Maersk has served foreign trade in the Greater China Area for more than 80 years. Today, the A.P. Moller - Maersk Group’s activities in the Greater China Area comprise more than 30 wholly owned or joint venture companies employing in excess of 5000 staff. Headquartered in Beijing, our Greater China Area, comprising Mainland China, Hong Kong, Taiwan, Macau and Mongolia include an extensive network of branch and representative offices, wholly-owned and joint venture transportation companies, logistics companies as well as industrial enterprises. In addition, we are actively managing and operating a number of marine terminals in key coastal cities in the region. Not least, the Group is a major purchaser of ocean going vessels made in Greater China as well as marine equipment and products for the Group’s supermarkets in Europe. As of 2006, 76 large ocean going vessels have been ordered by the Group at shipyards in Greater China. In 2005 a holding company, Maersk China Ltd., was established to own and manage activities in the Greater China. In the further development of A.P. Moller – Maersk in the Greater China Area, the key words will continue to be quality, service and reliability. Maersk Logistics ww***com[点击查看] Maersk Logistics is recognised as a leading logistics provider, serving customers all over the globe. We offer customised and integrated solutions for supply chain management, warehousing and distribution as well as landside services, ocean freight, and airfeight transportation. Our specialists in over 90 countries engineer and optimise the entire supply chain. In the Greater China Area, we have formed joint ventures with local partners in Shenzhen, Qingdao and Xiamen providing own facilities within, among others, container depot, CFS and warehousing services.