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Company Background:Our client is a manufacturer of headsets, hearing instruments and audiologic diagnostics equipment. Main Responsibilities:
- Responsible for the operation of the network infrastructure components with in company IT
- Network implementation
- Network troubleshooting
- Solution documentation
- Phone system management
- Proactively monitor global network using a variety of tools
- CheckPoint tracker, Solar Winds Orion, Knowledgefront, IP Ultramon.
- Work as part of Global Network Team to plan, manage and upgrade Global Network installation including VPN, LAN, WAN, Wireless, VoIP and Videoconferencing.
- Respond on a 7x24x365 basis to text email to cell phone reporting outages.
- Work with local and remote server and email administrators
- Work with web server managers to provide appropriate security and access to web servers in DMZ
- Support remote user VPN clients
- Open trouble tickets with telco when circuit problems arise.
- Work Abroad and Traveling Days: 20
-40days/yearQualification & Experience:
- Familiar with Nokia IPSO O/S or other Unix/Linux variations; must be comfortable working from the command line.
- Familiar with Nokia Voyager interface and CheckPoint AI in a global environment of 30+ sites.
- Monitor data circuit usage; recommend capacity changes as needs dictate
- Familiar with configuration of Cisco routers, switches, wireless and VoIP
- Able to troubleshoot 2nd and 3rd tier trouble tickets regarding routing, name resolution, permission, NAT, etc.
- Should have basic knowledge of Videoconferencing.
- Must work with Telecom Coordinator, Customer Services Manager, Facilities Director, Vendors to collective manage the voice needs and call center needs.
- Must work towards global VoIP solution implementation
- Lead or participate in vendor evaluations as contracts expire.
- Create disputes as necessary with carriers and follow
-up until they are successfully resolved.
- Open trouble tickets with telco when problems arise.
- High availability, with excellent response times from an end user point of view, good customer feedback & responsiveness related to
2. Level support incidents
- Flexibility
- Energy
- Initiating actions
- Stress tolerance
- Analysis & problem solving
- Reliability
- Detail focused
- Building trust
- Teamwork
- Customer focusReport to: Network Manager, Local Manager (dotted)