- 工作地点：上海
- 职位：Helpdesk Engineer(2007－061)
- 信息来源：中华英才网
说明：
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- Perform basic troubleshooting of hardware and software issues according to established scripts and procedures.
- Properly document each call via a trouble ticketing system.
- Process inbound and outbound help desk calls.
- Escalate calls according to established procedures and guidelines.
- Maintain currency, accuracy, and relevance of information which are accessible or with in scope of responsibility. This includes reporting known errors or inconsistencies in the information.
- Follow the policy and process.
Requirements:
- Excellent Korean communication skills, both verbal and written.
- Basic verbal English communication skill.
- Good at writing English.
- Have various experience of solving PC hardware (laptop, desktop and server)/software application problem is preferred.
- Skilled and familiar with Windows Operating System.
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