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Job Summary:
The Front Office Operations Representative provides a variety of front office services such as reception, reservations and PBX operations.
Key Responsibilities:
• Handle incoming calls to the main phone number.
• Direct customer inquiries to the appropriate resource.
• Greet and direct employees and visitors.
• Provide general information regarding restaurants, directions, taxi service, etc.
• Process workspace (open and enclosed) and meeting/conference space requests via phone and on-line database according to space utilization policies and procedures:
- assign space
- manage catering and equipment when needed (inform related teams)
- manage wait list and track daily “no show” when appropriate
• Ensure optimal workspace occupancy.
• Coordinate movement of workspaces and meeting/conference rooms to effectively manage space inventory on a daily basis.
• Create, analyze, edit and distribute daily, weekly and monthly reports.
• Assist with moves (reallocate spaces when department or project team moves).
• Space inventory on a daily basis.
• Perform administrative duties.
• May issue building access cards to visitors.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Qualifications:
Education: College above
Work Experience: Some customer service experience preferred.
Knowledge and Skill Requirements:
• Good customer service skills.
• Good interpersonal and communication skills.
• Basic organizational skills with attention to detail.
• Previous experience using a computer, knowledge of Word and Excel applications.
• Positive attitude and professional appearance.