- 工作地点：上海
- 职位：Customer Service(英语客户服务专员)
- 信息来源：中华英才网
说明：
Full time work此信息由中华英才网审核并发布（查看原发布网址），应届生求职网转载该信息只是出于传递更多就业招聘信息，促进大学生就业的目的。如您对此转载信息有疑义，请与原信息发布者中华英才网核实，并请同时联系本站处理该转载信息。
Mission：
1.Provide excellent customer service and provide assistance to resolve the customer issues.
Answer community incidents via in-game tools, email and phone call.
Answer technical incidents or forward to technical support team.
2.Handle and manage the community and build a trust between the game players to help expand the community
Solve harassment, insults, and racism issues
Help new players learn the game
Follow official and non-official websites and forums to stay informed about the community
3.Handle and centralize bugs, in-game issues and exploits; identify recurrent bugs and include them to reporting
4.Attend brainstorm, plan, and execute various community event to both retain current players and attract new players.
ABILITY:
1.Excellent written and verbal communication skills in English
2.Able to communicate orally in English
3.A strong motivation & high level of commitment
4.Excellent teamwork skills
5.Fluent in English
6.Patience, autonomy and rigor are requested kills
7.Must be a self-starter with the ability to handle multiple projects simultaneously
8.Able to work under pressure
PLUSES:
1.MMORPG experience
2.Knowledge of Korean or Chinese
3.Knowledge of community tools (IM, forums, etc)
4.Proficiency with MS Office tools
5.Able to handle light marketing
Please mark the desired Salary in your resume.
学做任何事得按部就班，急不得。 YingJieSheng.COM
