深圳市南山區和龍訊息諮詢有限公司招聘

深圳市南山區和龍訊息諮詢有限公司招聘信息
发信站: 荔园晨风BBS站 (Wed Sep 12 15:45:49 2007), 站内

Title:  Paging Operation Supervisor

Full Time
Salary: RMB $2500 or above  (Basic Salary + Pension & Insurance)
Vacancies：3
Gender：Any
Working Hour：8 hours per day, 6 days a week, need to work shifts

Our head office is located in Hong Kong, and our business is providing customer hotline services and handling customer enquiries.  Our company mission is to provide quality call centre services to our clients in Hong Kong as well as those around the world.

Our Shenzhen branch office is located in Nanshan district.  In order to meet our expansion, we invite eligible candidates to fulfill the vacancies of Paging Operation Supervisor.

Responsibilities:
1. Fully understand the operation of Paging Services provided to our customers.  Paging Service is one of the most popular telecommunication value-added services, in which our hotline operators will jot down the callers’ messages and then send the messages in form of SMS to our registered users’ pagers or mobile phones using our dedicated Paging Operating System.  The main purpose of Paging Service is to keep our registered users in touch with all callers and never miss any important call from the callers.

2. Manage a team of over 50 paging operators in terms of efficiency and quality.

3. Train up and motivate hotline operators to achieve the efficiency targets.

4. Prepare daily and monthly analysis reports to managers for performance appraisal.

5. We will provide comprehensive pre-work and on-job training, which includes our company background, kinds and features of our products and services, enquiry handling skill and interpersonal communication skills, preparing reports, and basic management skills.

 
Requirements:
1. Bachelor degree or above.
2. Excellent interpersonal communication skills.  Fluency in spoken Cantonese is required.
3. CET – 4 or above.  Good command of spoken and written English, with a pass in the oral exam is preferable.
4. Skillful in MS Word & Excel
5. He/She should be enthusiastic, willing to learn and work independently.

Candidates who are interested in this job can call 86240987 (Office Hour: Mon - Fri 09:00-18:00) to make an appointment for interview.
Candidates can also email the resume to recruitment@pbs.hk (please remark the position “Paging Operation Supervisor”, and use Traditional Chinese Characters).

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