- 工作地点：深圳
- 职位：IBM Solution & Services Co.，LTD招聘
- 信息来源：荔园晨风bbs
说明：
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发信站: 荔园晨风BBS站 (Fri Dec 21 15:53:28 2007), 站内
Job Title: System Operations Specialist
Job Responsibilities
Provide helpdesk support to end users:
-Handle telephone calls, e-mail and fax
-Verify and log every call by following predefined policy and procedur
e
-Diagnosing problems and determining the severity
-Referring problems to support groups
-Updating the user on the call status, and confirming with the user th
at problem is fixed
-Ad hoc project and administration support
Job Requirements (skills/experiences)
-Excellent command of English and Mandarin
-Excellent communication, telephone manner and interpersonal skills
-Self initiative, pro-active, hard working, good attitude and team pla
yer
-Sense of urgency, able to work under pressure, overtime and crisis si
tuation, and at odd hours
-On-shift duty is required
-Call Centre & customer service experience is a definite advantage
Qualifications (Education/Major/Certificates)
-Bachelor degree, major in any discipline
Please send your resume to liangbw@cn.ibm.com. Thanks.
只有每天再度战胜生活并夺取自由的人，才配享受生活的自由。 *YingJieSheng.COM*
