- 工作地点：上海
- 职位：急聘 Service Desk Agent
- 信息来源：华东理工大学bbs
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急聘 Service Desk Agent
Title:
Service Desk Agent, Remote ID Team
Employee: Accenture
JD:
Role Description:
Accurately process ID requests submitted via email and the Incident Management System within the defined Service targets.
Meet client quality objectives on weekly reports.
Responsibilities:
Full training provided.
Active Directory ID Management:
Verify a correct application form, create the LAN ID following documented process steps using NetIQ’s DRA tool.
Delete IDs per process
Update IDs per process
Update Distribution lists and security groups as requested
ITSM Remedy ID Management:
Submit Remedy ID requests to the GDC-ITSM-Dev team
Open, and resolve incidents using the Remedy web tier tool.
Accolade ID Management:
Add, Delete and assign roles to Accolade IDs, following a written process.
Top Call ID Requests:
Add and Delete Top Call (Fax-to-Email application) accounts.
Allocate fax number from a spreadsheet to the Active Directory record in DRA tool.
Other applications ID additions and deletions as come into scope.
Skills:
Attention to detail
Working End-User knowledge of MS Windows and a PC. (Turn PC on/off, open and close files stored on the PC and applications, create and read emails in MS Outlook.
Able to follow written support processes, such as the attached.
Ability to communicate in written English via email and Instant Message with other Accenture team members.
Able to speak and understand English well enough to understand trainer and supervisor
Not afraid to ask questions and escalate issues or questions.
Requirement:
Computer science related major.
both good oral and written English
work full-time either as an intern or long-term employees
pls send your CV to dandan168-@ ASAP with the subject Ecust+Major+your free time. The deadline is 11-Apr.
Service Desk Agent, Remote ID Team
Employee: Accenture
JD:
Role Description:
Accurately process ID requests submitted via email and the Incident Management System within the defined Service targets.
Meet client quality objectives on weekly reports.
Responsibilities:
Full training provided.
Active Directory ID Management:
Verify a correct application form, create the LAN ID following documented process steps using NetIQ’s DRA tool.
Delete IDs per process
Update IDs per process
Update Distribution lists and security groups as requested
ITSM Remedy ID Management:
Submit Remedy ID requests to the GDC-ITSM-Dev team
Open, and resolve incidents using the Remedy web tier tool.
Accolade ID Management:
Add, Delete and assign roles to Accolade IDs, following a written process.
Top Call ID Requests:
Add and Delete Top Call (Fax-to-Email application) accounts.
Allocate fax number from a spreadsheet to the Active Directory record in DRA tool.
Other applications ID additions and deletions as come into scope.
Skills:
Attention to detail
Working End-User knowledge of MS Windows and a PC. (Turn PC on/off, open and close files stored on the PC and applications, create and read emails in MS Outlook.
Able to follow written support processes, such as the attached.
Ability to communicate in written English via email and Instant Message with other Accenture team members.
Able to speak and understand English well enough to understand trainer and supervisor
Not afraid to ask questions and escalate issues or questions.
Requirement:
Computer science related major.
both good oral and written English
work full-time either as an intern or long-term employees
pls send your CV to dandan168-@ ASAP with the subject Ecust+Major+your free time. The deadline is 11-Apr.
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