HARRIS(北京)通讯技术有限公司急聘IT工程师/SQA

标 题: 【HARRIS(北京)通讯技术有限公司急聘IT工程师/SQA】
发信站: 水木社区 (Tue Nov 18 09:40:42 2008), 站内

【HARRIS(北京)通讯技术有限公司急聘IT工程师/SQA】

Harris is an international communications and information technology company serving government and commercial markets in more than 150 countries. With

headquarters in Melbourne, Florida, the company has annual sales of $3.5 billion and nearly 14,000 employees — including more than 6,000 engineers and scientists —

dedicated to the development of best-in-class assured communications; products, systems, software and services. The companys operating divisions serve markets for

government communications, RF communications, broadcast communications, and microwave communications. Additional information about Harris Corporation is

available at ww***om.[点击查看]

Harris 是一家服务于150多个国家的政府和商业市场的通信和信息技术的国际公司。总部位于美国佛罗里达州墨尔本，其年销售额达35亿美元，拥有

近14000名员工——包括6000多名工程师和科学家——致力于开发一流的产品、系统、软件和服务。公司的业务划分为多个市场部门：政府通信、RF通

信、广播通信和微波通信。HARRIS(北京)通讯技术有限公司是Harris公司在北京设立的研发/销售中心，隶属于Harris公司广播通讯部。详细信息请浏览

本公司网站ww***com[点击查看]或ww***com[点击查看]。

最好采用Email的方式投递简历！

招聘职位： IT工程师 ( 1 人)
招聘日期： 2008-11 ~
联 系 人： Ms. Yin
工作地区： 北京海淀区中国电子大厦
联系电话： (合则约见)
电子邮件： jyin01@
面试须知： 面试时请带好身份证原件、学历、学位证书原件及成绩单

Basic Functions

Provides guidance, assistance, coordination and follow up on users questions, problems or malfunctions of all systems applications, hardware and software installed or

maintained by IT.

Performs end user telephone support including problem determination, second level problem resolution, and implement problem escalation and tracking as needed.

Assists local and remote end users with resolving software problems, network communication and connectivity issues.

Commitment to maintaining the highest standard of customer service is essential. Keys for success are strong organizational and communication skills, customer

service skills (i.e. effective listening), and a general knowledge of all IT Departments’ services and applications.


Position Responsibilities and Specific Duties

Responds to users telephone, email and in-person inquiries concerning support, processing or request procedures, systems status and network connectivity, and a

variety of hardware and software problems of all installed application hardware and software products supported by IT. Records inquiries, repair and service requests,

resolves or directs requests to appropriate technical area or vendor, tracks status and follows up to ensure user satisfaction. Escalates to or consults with senior staff

when solution is unclear. Reports problems with procedures and makes suggestions for improvements. Performs related duties as assigned or requested.


Required Skills, Education, and Experience

Demonstrated knowledge of the Internet, including related technologies/protocols, trends and advancements in the field.
Demonstrated knowledge of PCs, TCP/IP
Strong problem-solving and trouble-shooting skills
Excellent communication and interpersonal skills
Ability to work independently with minimal supervision
Customer service and support experience, in a PC or operating systems role (Previous Help Desk experience would be an asset)

EDUCATION

College or University Graduate
Oracle & Unix Experience an Asset
Help Desk (1 or 2 years experience) or minimum of 1year experience in a Technology support role.

SPECIFIC SKILLS

Team Player
Self Starter
Excellent Communication Skills
General PC knowledge
Good understanding of Windows 95/98/2000/XP
Good understanding of ALL Microsoft Office products
Good understanding of the Merdian PBX

OTHER

8:00 – 16:30 EST work shift required
Periodic heavy lifting of PCs and Monitors

Requirements

Excellent verbal and written communication skills along with strong problem solving and organizational skills.
Excellent customer service skills
Outstanding approach to teamwork, collaboration and communication
Proficiency in Windows XP, Exchange, Internet applications and MSOffice
Working Knowledge of Help Desk Database incident tracking Software
PC Hardware and Software Troubleshooting experience
Ability to discuss complex issues

Key Accountabilities / Activities

Provides second level phone support and client visits as required.
Maintains communications with end users to advise status of their incidents.
Escalates incidents as appropriate.
Ensures all Help Desk incidents assigned are closed in a timely manner.
Performs routine customer relation’s activities.
Processes all IT requests.
Ensures incidents are logged accurately.
Works on projects as assigned.
Follows up with end-users on all calls.
Identifies incident and problem trends. And possible solutions.

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招聘职位： 软件测试工程师 ( 人)
招聘日期： 2008-11 ~
联 系 人： Ms. Yin
工作地区： 北京海淀区中国电子大厦
联系电话： (合则约见)
电子邮件： jyin01@
面试须知： 面试时请带好身份证原件、学历、学位证书原件及成绩单

1. 为人诚信，正直，刻苦耐劳，良好的职业道德和积极的心态，有团队合作精神；
2. 电子或计算机工程学士学位及以上、大学英语四/六级；
3. 熟练操作使用PC Windows进行软件测试，动手能力强；
4. 能按照规范编写英文测试文档、完成软件的测试工作，编写英文测试报告；
5. 有图像、视频、音频、网络方面经验者优先，有C++编程经验者优先；
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