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Job Duties:
1. Assist with managing and promoting services to Daktronics customers including maintenance support as defined in the maintenance agreements, content and production.
协助为达科中国客户提供服务,包括维护显示屏设备、根据协议的要求提供相应的产品服务。
2. Gain detailed technical knowledge of Daktronics displays and controllers.
掌握达科产品、显示器设备和控制器的技术与知识。
3. Work on help desk to answer customer’s technical calls.
接听客户电话,解答客户提出的技术问题。
4. Work in service center to repair Daktronics equipment at Shanghai if needed.
根据需要,协助维修各种显示屏设备。
5. Become familiar with customer base through regular, ongoing contact via in-person meetings, phone and e-mail.
定期的通过会议、电话和邮件等方式保持与客户的联系。
6. Promote sales of additional services, equipment, and/or equipment upgrades to Daktronics customers.
为客户提供附加的服务、设备以及设备升级等。
7. Provide on-site technical service (maintenance) for all display and control equipment.
为所有的显示器和控制设备提供现场的技术服务(维修)。
8. Appropriately document all services performed: Service logs, Work logs, Inventory and Shipping documents.
服务相关的文件管理:服务日志、工作日志、库存和运输单据。
9. Translate related Daktronics’ technical documents.
翻译相关的技术文件。
10. Other duties assigned by the supervisor.
其他主管布置的任务。
? Requirements:
1. College degree in Electronic Engineering Technology, Computer Engineering Technology. Other related technical degree with related experience. Junnior students or postgraduate students in grade one or grade two are preferred.
电子工程技术、计算机工程技术或其他技术类相关专业。本科大三、研一、研二学生优先考虑。
2. Experience in repair center helpful.
有维修中心工作经验优先考虑。
3. Strong communication skills including verbal and written, presentation, negotiation, and interpersonal. Proficient in following languages:
具有很强的沟通能力,包括口头、书面、表现力、谈判以及人际关系等方面。要精通下列语言:
3.1. Mandarin: Fluent speaker, able to read and write
普通话:口语流利,有良好的阅读和书写能力。
3.2. English: Fluent speaker, able to read and write
英语:口语流利,有良好的阅读和书写能力。
4. Ability to travel within China.
可以到中国境内其他城市出差。
5. Must be responsible for flexible working time work (work with little supervision).
能在弹性工作时间内自主工作(在监督很少的情况下)。
6. Must be self-motivated and organized in order to plan, execute, and document work.
能够自我激励,有良好的组织能力、计划能力、执行能力,能够胜任一定的文书工作。
7. Computer skills including Windows NT/2000/XP, Internet navigation, word processing and spreadsheets.
要求一定的计算机技能,包括安装Windows NT/2000/XP操作系统,网页浏览、文字处理以及电子表格的运用等。
8. Able to work at least 3 days and last for at least 6 months.
每周能够工作至少3天,能够持续6个月。