罗氏诊断产品（上海）有限公司

Responsibilities:

1. Technical customers support and service for the RAS product portfolio
?Retains and establishes customer loyalty by answering inquiries about the scientific characteristics of our products, and by providing advice/troubleshooting on improving applications results.
?Creates partnership with new and existing customers and delivers service satisfaction.
?Independently utilizes information and internal resources to aid in the resolution of customer technical issues.
?Synthesizes answers to inquiries based on research, literature and laboratory experimentation.
?Constantly maintains and increases call handling quality by utilizing knowledge and refining communication skills
2. Troubleshooting schemes and internal communications documenting processes and procedures
?Tracks, designs and documents technical solutions to maintain and increase technical knowledge of RAS products and applications.
?Comply to business requirements regarding the documentation of customers inquiries in order to achieve a satisfied data base
?Provides feedback on customers and open cases to colleagues in the countries
3. Product trainings to internal and external customers
?Plans and schedules RAS-intern product trainings and education on current applications to customers.
?Conducts these product trainings informative and didactically professional.
4. Driving process improvements
?Takes ownership and drives improvement of major technical support and training processes.
?Funnels market intelligence, quality improvement and process improvement and facilitates to management
?Participates and contributes in technical support and training, and sales and/or marketing projects
5. Contribute in increasing sales revenue
?Facilitates customers buying decisions through consultancy with profound application and market knowledge
?Suggests additional sales opportunities and leads to field service based on the nature of customer research
?Gathers information on new trends, new discoveries, competitive intelligence and develops application based argumentation to support development of sales and marketing strategies
?Acts as an additional information resource and facilitates knowledge to support the RAS product and marketing teams in meeting sales and marketing plans

Qualifications:

1. Min MS degree in life science
2. 3-5 years laboratory experience in research laboratory focusing on Cell Biology or PhD on Cell Biology with 1-2 years post doc work
3. Experiences in customer service/ support is highly desirable
4. Previous operation of Roche Applied Science instruments and reagents highly desirable
5. Strong technical knowledge and significant laboratory and scientific background in Cell Biology
6. First author on a peer-reviewed publication in English
7. Profound knowledge of Life Science field ie. Roche Applied Science, good understanding of customers, applications and other needs, competitive products
8. Skills in development of training contents, workflows and processes, experience in presenting technical materials in written and verbal form
9. Excellent communication capabilities in complex , cross functional environment and externally
10. Results and impact oriented. Desire and ability to challenge the status quo and complacency.
11. Strong problem solving and troubleshooting skills
12. The ability to effectively work within a diverse environment, in a high stress-demanding environment and adapt to change upon needs.
13. Strong organizational skills
14. Computer and technical skills sufficient to operate Microsoft Office, CRM software, databases
15. Native speaker in Korean language
16. Excellent communication skills in speaking and written media in Korean, English and Mandarin as preferred

成就你我，完美生活

罗氏始创于1896年，总部位于瑞士巴塞尔，在制药和诊断领域是世界领先的以研发为基础，以创新驱动的健康事业公司之一。作为全球最大的生物技术公司，——药品和诊断，提供从早期发现、预防、诊断到治疗的创新产品与服务，从而提高了人类的健康水准和生活质量。罗氏是体外诊断领域、抗肿瘤药品和移植药品的全球领先者；是病毒学领域以及其他关键疾病领域如自身免疫性疾病、炎症、代谢和中枢神经系统疾病的市场领导者。经过百余年发展，罗氏集团的业务已遍布世界150多个国家，共拥有约79,000名员工，并与包括罗氏控股的美国基因泰克、日本中外制药在内的多个合作伙伴建立了研究与开发的业务联盟。罗氏注重永续性发展，保持良好营运表现，2007年，罗氏药品部和诊断部分别实现了总额达368亿瑞士法郎和93亿法郎的销售业绩，研发投入超过80亿瑞士法郎。

罗氏诊断拥有十分宽广的业务范围，为全世界的研究人员、医师、患者、医院和实验室提供多样化的创新性检测产品和服务。在全球有超过23,000名员工致力于科研、产品研发、产品市场运作、服务以及一体化解决方案，并在40多个国家设有分支机构。我们将致力于提供卓越的服务以提高客户的工作效率，并为客户、员工、股东和社会创造更高的价值。

罗氏诊断在中国

2000年8月，罗氏诊断产品（上海）有限公司作为外商独资公司在上海外高桥保税区成立，开展中国大陆的业务。

公司自成立以来业务增长迅猛，规模也不断壮大，数年间已成为中国体外诊断的市场领导者。截至2007年底，公司拥有430多名员工，分布在全国53多个城市。公司总部位于上海，在北京、上海、广州、沈阳、西安、武汉及成都设立了办事处。

公司产品销售及服务网络遍布全国各地,以其一流的技术产品，配以完善的服务赢得了广泛的市场及信誉。罗氏诊断在中国市场作出坚定的承诺，将以致力于健康事业的创新，提高人类生活质量为己任，为中国的医疗健康事业和生活质量的提高作出应有的贡献。

由于公司在中国业务的发展壮大，我们诚邀优秀人才加盟，公司将提供良好的薪资福利，培训发展机会。
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