优利（上海）信息技术有限公司

Job Responsibilities:
? Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
? Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
? Performs required troubleshooting on all calls, and escalates, as necessary, any calls outside agent’s established technical knowledge boundaries.
? Handles calls within product/client phone queues as directed.
? Ensures customer satisfaction on all completed calls, or verifies that customer has alternative plan for problem resolution
? Informs supervisors of any work conflicts, dissatisfied customers, or hardware /software malfunctions.

Qualification:

Diploma or High School degree

Experience:


1 year’s relevant experience; preferably with a telephone customer service positions with multi-national information technology companies

Knowledge, Skills and Other Pre-requisites:
? Can understood and speak English
? Has basic knowledge with PC hardware and software
? Ability to demonstrate basic knowledge of PC environment, in particular in Microsoft operating systems and Microsoft Office
? Good communication skills and customer services oriented
(补充：重点大学计算机类2007年或2008年本科毕业生，熟悉操作系统和网络，志向在技术支持类行业长期发展，英文熟练，口语流利，能适应外资企业全英文的工作氛围。能适应晚班。口语优秀的2009年应届毕业生也可以考虑)

We are Unisys, a worldwide information technology services and solutions company dedicated to delivering the precision thinking and relentless execution that drives clients’ business transformation. We serve six primary vertical markets worldwide: Financial Services, Public Sector, Communications, Transportation, Commercial and Media. Our rich portfolio of business solutions includes consulting, systems integration, outsourcing, network services, security, and enterprise-class server & related technologies.

Unisys是一家闻名全球的信息技术服务及解决方案提供商，为遍布世界100多个国家和地区的客户提供先进的技术，帮助他们在全球经济中捕捉商机，迎接挑战，获得成功。Unisys公司提供企业、政府在转型过程中所需的解决方案、服务、平台和网络基础设施。Unisys公司提供丰富的应用电子商务解决方案，这些都基于Unisys公司在垂直行业解决方案、网络服务、外包服务、系统集成和多供应商支持系统的专业优势，更基于Unisys公司的专家级服务和配套技术。Unisys公司的客户遍布世界各个领域，主要介入的全球垂直行业市场包括金融，交通，通讯，印刷和其他商业领域，还包括象联邦政府客户这样的公共服务领域。UNISYS距今已有百年多历史，拥有46000多名员工。她是全球最大的信息方案提供商之一，在全球100多个国家和地区提供针对不同行业的最佳解决方案。Unisys的总部设在美国大费城地区宾州的Blue Bell。有关Unisys公司更进一步的信息，请访问Unisys公司的网页：ww***com[点击查看]或ww***.cn[点击查看]。
优利上海信息技术有限公司成立于2006年2月，是由UNISYS(美国优利系统公司)投资620万美金成立的独资公司。作为全球前十大IT服务外包供应商，优利上海信息技术中心将整合优利全球行业解决方案和卓越的服务执行力上的优势，为优利全球的客户提供高质量具竞争力的IT离岸外包服务，协助达成其预期的业务目标。其提供的服务将涵括业务流程外包服务，IT外包服务（包括数据中心管理），以及软件开发外包服务。在未来的五年内，优利上海信息技术有限公司将在中国设立2-3个服务中心，员工规模也将超过一千人。