[深圳]NVIDIA 招聘一名IT技术支持工程师

是contractor职位，但有机会可以转正，视乎performance和headcount。待遇不错。
最好有1到2年相关经验，并且马上可以入职的。

工作地点在深圳南山。

有兴趣可以将个人简历发到smo@

Job Description/Qualifications:
Customer Service: Ensures user needs are met in a timeframe dictated by the cu
stomer. Directs users to others in the group when responsibilities are outside
 of immediate responsibilities, but follows up to ensure customer has been tak
en care of. Oversees Desktop responsibility of MIS Help Requests. Ensures all
tickets are responded to and closed in a timely manner following the IAW publi
shed metrics.

RESPONSIBILITIES:
- Purchasing and Equipment Distribution to local and remote offices
- Monitor PC equipment flow within facility so PC equipment is re-utilized
- Maintain inventories of PC hardware and software
- PC Administration: Provides support, installation of hardware/software and r
ecommendations on PC platform. Provides quick response and maximum uptime of a
ll users and performs end-user training when necessary
- Be actively involved in coordinating and testing automatic software patching
 and configuration tools
- Discuss with users the best practices for PC maintenance and performance
- Primary IT Contact for Korea Office
- Supporting an assigned customer base, must create a high level of user satis
faction through accurate timely follow up, strong technical skills, good custo
mer communication and relationship building
- Windows Server 2003 and Exchange 2003 knowledge to do administration and pro
perly route requests to the appropriate group
- Networking TCP/IP knowledge to properly route requests to the appropriate gr
oup
- Must collaborate with other IT personnel/departments for escalation, knowled
ge transfer, joint tasks and to

MINIMUM REQUIREMENTS:
- Windows XP and Office 2003 experience is a must
- Support experience within an AD environment
- Support experience with Exchange 2003 and Outlook 2003
- Experience with internal and external ITIL standards and methodologies desir
ed
- WAN/LAN and Remote Access (VPN) Knowledge
- Ability to effectively multi-task in a high-activity, high-performance atmos
phere.
- Experience with Symantec Ghost
- SMS a plus
- Knowledge of creating custom Windows XP install and custom software install
a plus