- 工作地点：北京
- 职位：[北京]T-systems招聘Service Desk Intern
- 信息来源：天地人大BBS
说明：
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T-systems招聘一名Service Desk Intern
发信站: 天地人大BBS站 (Tue Jul 19 16:05:14 2011), 站内
Responsibility:
Provide service to customer via phone in the manner of polite and professional way
Handle customer request/incident base on project requirement and support process
Trouble shooting and resolve customer problem at 1st level
Escalation base on support flow and tracking the ticket until the case closed
Record and update ticket information in time
Requirements:
Fluent English
Familiar with Microsoft Operating System, Network. MCSE or CCNA will be a plus
Good communication skill, have passionate and patient attitude to serve customers
Be able to take night shift
请将简历发至jason.zhang@，请注明一周几天可以上班。欲了解公司情况请至ww***com[点击查看]
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