- 工作地点：上海
- 职位：
- 信息来源：EMC
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Associate S&D Specialist – Japanese Speaking （倒班日语客服）
Job Location:
Scheduling and Dispatch Specialist
Responsibilities:
· Handling incoming communication from customers and internal support groups regarding technical issues
· Schedule onsite visits of engineers and spare parts delivery
· Keeping records of all activities in the reporting system
· Dispatching problems timely to the relevant Support Groups
· Manage notifications for escalations
Requirements:
· Very good Japanese language
· Basic English language
· Excellent verbal and written communication skills and professional telephone manner
· Customer service experience and expertise
· IT literate
- Working knowledge of Microsoft Applications such as Excel/Outlook
- Ability to work under pressure
- Logical thought processes and ability to drive total quality management
- Ability to multitask
- Focus on virtual/remote customer service
- Ability to build relationships
- Confidence in holding cold calls
- Ability to negotiate/influence
- Pride in representing EMC brand
- Flexibility
- Availability for shift work is essential for this team (nights and weekends)
If you are interested in this position, please send your resume with the title “ ***(Your name) + Japanese S&D Specialist” to Maggie.Fu@emc.com. 这是个全职的工作哦！
