- 工作地点：上海
- 职位：
- 信息来源：信诺保险
说明：
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一,企业介绍:
信诺(Cigna), 美国前三大保险公司之一,致力于提供全球高端健康管理服务的公司，我们80%的客户是500强外资公司（苹果，谷歌和思科等），20%为国内知名的企业（百度，京东和搜狐等）。 目前在高端健康险的领域里, 信诺市场份额排名第一, 公司作为行业的领导者--变革的推动者--客户利益的倡导者，能预见到客户潜在的特定需求，提供卓越的客户体验，从而实现我们的愿景"帮助我们的客户拥有更健康,更幸福,更有保障的未来"。
二,招聘职位及描述:
CSR (Customer Service
Representative) Intern
Main
duties/Responsibilities (list no more than ten items)
• Answer the calls from the customers or
providers, respond accurately within the time commitment given to enquiries regarding
plan design, eligibility, claims status and perform necessary action as
required, with first call resolution where possible.
• Monitor turn around times to ensure the
inquiry emails are replied within required time scales, highlighting when this
is not achievable.
• Make appointment for the visit, provide
GOP (Guarantee of Payment) and COC (Certificate of Coverage) as required to
clients and providers.
• Interface effectively with internal and
external customers to resolve customer issues.
• Actively support all team members and
provide resource to enable all operational goals to be achieved.
• Meet or exceed Service level agreement
requirements. Minimally set at a 5% abandon ratio for in-bound calls or in
accordance with client specific requirements. This number will be reviewed
periodically and can be increased or decreased based on business need.
• Quality standards for both call and email
will be developed, communicated and meeting them will be part of the production
requirement.
• To ensure that all faxes are sent in time
and keep an up-to-date register, distributing incoming faxes quickly and
efficiently.
Scope and Dimensions
• Report to Line Management
• Responsible for all calls, emails and
complaints regarding group members.
Experience and Skills Required
• Fast learning skills, strong adaptability
• Sense of team work and customer service
• English and Mandarin fluency - spoken,
written, reading
• Solid knowledge of basic Microsoft
applications to include Word, Excel and MS Outlook. Powerpoint is desirable but
not required.
Education/professional qualifications required
• Senior student (fourth-year student) in
University
• At least 3 days/week on-site work at the
office
• Major in English, Foreign Trade, Nursing,
Insurance or Polytechnic
三,投递简历的邮箱: bathy.chen@
☺Ying•Jie•Sheng。com
