[上海]劳购氏（上海）贸易有限公司(Lowe's Global Sourcing Shanghai)

职能类别:网络管理(Helpdesk) Job Summary: The IT Assistant is primarily responsible to provide 1st line PC/infrastructure support to the Company’s internal users in a global environment. There are standard hardware & software that deployed by the Company’s Global IT including client OS, Microsoft Office applications, Printer, IP phone…etc.  IT助理需要完成各项基础的技术支持（其中包括：客户端, MS Office，打印机，电话等） The IT Assistant will assistant IT Specialist works closely with Lowe’s corporate IT groups in order to execute routine and daily maintenance tasks. 与此同时，协助IT专员配合美国总部的IT团队完成各项常规维护。 Essential Responsibilities: User Support 用户支持 ? Troubleshoot user technical problems/issues related to computer hardware/software/LAN and WAN/internet ? Be competent in the identification and resolution of issues with hardware, software, peripherals, mobile devices and other supported systems and services. o Providing the 1st level response to users ? Escalating unresolved issues to 2nd and 3rd line support teams or suppliers 解决关于电脑的各项软硬件问题及技术上的支持工作。 System Maintenance系统支持 ? Assist in system or application implementations ? Configure new PCs and perform troubleshooting ? Support OS (general support for Windows) ? Install general software and configure (re-image OS / office application for desktop and laptop computers) ? Maintain general hardware system and set-up (relocate computers, IP phone systems, and other IT equipment; cabling, setup (photocopier / VC) ? Maintain and support VC 协助完成系统或软件的安装，其中包括（Windows 操作系统/网络电话/视频会议系统等其他IT设备） Development & Execution协助研发&执行 ? Communicate with Global Office in routine and daily server maintenance. (Daily backup, emergency restart, coordination with GO and local IT provider with any emergency repairs) ? Develop in-house database, with proficient knowledge in VBA and SQL (example: internal PO tracking system) ? Develop in-house office automation, with proficient knowledge in VBA, HTML and SQL (example: document automation project) ? Perform in-house anti-virus and integrity tasks (example: antivirus scanning for all external discs assists in the development of any necessary security and integrity procedures) 1. 通过与美国总部团队的沟通，协助完成日常服务器设备的维护（包括日常备份，重启等） 2. 熟悉VBA及SQL语言 3. 客户端安全如：病毒检测等 Required Minimum Qualifications: ? Bachelor’s Degree in Information Technology and related field ? At least one year of servicing end users experience ? Good knowledge of PC windows environment, standard MS applications (e.g. MS Office, MS Outlook, Internet Explorer, Exchange) and Windows Servers 1. 信息技术等相关专业的本科毕业 2. 一年及以上IT技术服务的相关经验 3. 拥有Windows及office软件等的相关知识 Preferred Qualifications: ? Information Technology field certifications is preferred

公司名称:劳购氏（上海）贸易有限公司(Lowe's Global Sourcing Shanghai) 公司类型:外资（欧美） 公司规模:50-150人 公司介绍:Lowe's Companies, Inc. is a FORTUNE？ 100 company that serves approximately 17 million customers a week at more than 2,355 home improvement and hardware stores in the United States, Canada, and Mexico. Founded in 1946 and based in Mooresville, North Carolina (USA), today, Lowe's is the second-largest home improvement retailer in the world and has more than 285,000 employees. Being a subsidiary of Lowe’s Companies, Inc., LGS (Shanghai) Trading Limited is responsible for sourcing products from vendors in Asia, including China, Taiwan and South East Asia Countries. If you are interested in joining us, please send your resume to LGSOHR@. Lowe's Companies, Inc.为世界100强企业, 在美国，加拿大和墨西哥共开设了2,355多家家装五金商店，每周向近1,700万的客户提供服务。Lowe’s于1946年成立于（美国）北卡罗来纳州的穆尔斯维尔，目前已成为世界第二大的家装零售商并拥有28.5万以上的员工。 劳购氏（上海）贸易有限公司是Lowe's Companies, Inc.的全资子公司，在中国，中国台湾及东南亚国家开展采购业务。 如您有意加入我们，请发送简历至LGSOHR@lowes.com。